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- Tasks: Join our team to provide top-notch customer support and resolve issues in the automotive sector.
- Company: We specialize in the automotive and motorsports industries, driving innovation and excellence.
- Benefits: Competitive salary up to 35k and opportunities for growth in a dynamic environment.
- Why this job: Be part of a passionate team that values collaboration and customer satisfaction in a thrilling industry.
- Qualifications: Customer service experience in tech is a must; French fluency is essential.
- Other info: Experience in automotive/motorsport and knowledge of GNSS and CAN is a plus!
The predicted salary is between 21600 - 42000 £ per year.
Buckingham– Customer Support Technician– Up to 35k My Client specialises in the automotive and motorsports industries; they are looking for a Customer Support Technician to join their growing team! Main Duties: * Customer Support * Issue Resolution * Escalation and Documentation * Customer Satisfaction * Collaboration and Testing Skills and Experience Required: * Customer Service experience in a tech background * Fluent in French Desired but not essential experience: * Automotive/Motorsport Industry experience * Knowledge of GNSS and CAN If you feel like you have the right skills and experience then please apply with a copy of your updated CV and we will be in touch with more details
Customer Support Technician employer: Platform Recruitment
Contact Detail:
Platform Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Make sure to highlight your customer service experience, especially in tech-related roles. This will show that you have the necessary background to handle customer inquiries effectively.
✨Tip Number 2
If you speak French fluently, emphasize this skill during your interactions. Being bilingual can set you apart from other candidates and is a valuable asset for customer support.
✨Tip Number 3
Familiarize yourself with the automotive and motorsport industries. Even if you don't have direct experience, showing knowledge about these fields can demonstrate your enthusiasm and commitment to the role.
✨Tip Number 4
Prepare to discuss any experience you have with issue resolution and documentation processes. Being able to articulate how you've successfully resolved customer issues in the past will be crucial.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your customer service experience, especially in a tech background. Use specific examples that demonstrate your skills in issue resolution and customer satisfaction.
Showcase Language Skills: Since fluency in French is required, clearly state your language proficiency in your CV. If you have any certifications or relevant experiences that showcase your language skills, include them.
Tailor Your CV: Customize your CV to align with the job description. Mention any experience related to the automotive or motorsport industries, as well as any knowledge of GNSS and CAN, even if it's not essential.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Customer Support Technician role. Highlight your passion for customer support and your ability to collaborate effectively within a team.
How to prepare for a job interview at Platform Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience, especially in a tech environment. Be ready to share specific examples of how you've successfully resolved customer issues and improved satisfaction.
✨Demonstrate Technical Knowledge
Since the role requires a tech background, brush up on relevant technical skills. If you have experience with GNSS or CAN systems, be prepared to discuss this knowledge and how it can benefit the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to escalate an issue or collaborate with others to resolve a customer concern, and explain your thought process.
✨Express Enthusiasm for the Automotive Industry
Even if you don't have direct experience in the automotive or motorsport industries, show your passion for these fields. Research the company and mention any relevant interests or experiences that connect you to their mission.
