At a Glance
- Tasks: Support residents in their housing journey and provide essential tenancy management services.
- Company: Join a dynamic social housing business that values inclusivity and support.
- Benefits: Enjoy 28 days annual leave, health plans, and a supportive work environment.
- Other info: Flexible part-time role with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing or supported living preferred; strong interpersonal skills required.
The predicted salary is between 26284 - 26284 £ per year.
Salary: Up to £26,284 pro rata (£17.99 per hour)
Location: Heenan Court, Worcester
Basis: Permanent, Part Time working 28 hours per week across 4 days
Are you a People Person? Can you make a difference to our resident's lives? Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.
We have an opportunity for a Supported Living Officer to join our specialist housing team based at Heenan Court, Worcester, with occasional travel to nearby schemes and Platform Housing offices when required. You will work alongside your colleagues in the Supported Living team to provide a comprehensive tenancy management service to residents at the Heenan Court property, as well as other facilities in Worcester when required. This is a role where you can look forward to full support and guidance from your colleagues to ensure a first-class service is provided.
The Supported Living Officer will maintain regular contact with customers, carry out visits and complete administration for a variety of tenancy types. You will ensure temporary accommodation tenancies are sustainable to enable customers to move on effectively to more permanent housing. This is a part-time role, working 28 hours per week, four days per week between Monday and Friday.
What could you be doing?
- Providing a housing and tenancy management service to maximise tenancy sustainment.
- Being a regular and flexible customer contact for the residents, providing practical and preventative support and advice.
- Responding to reports of Anti-Social Behaviour in line with policies and procedures and logging cases using the in-house database system.
- Providing effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks.
- Responding, investigating and taking timely action to reported breaches of tenancy/leasehold agreements.
What are some things that we need from you?
- Experience within the Housing sector or in Supported Living would be preferred.
- Ideally have experience with people who have experienced homelessness or other vulnerable customers.
- Customer focused and may have experience of working with customers to solve complex issues.
- Great interpersonal skills and used to communicating with people from diverse backgrounds.
- Keen to deliver high standards with an ability to look to improve services.
- Confidence using digital devices, ICT software and systems.
- An Enhanced DBS check is also required for this role.
- Full UK driving licence and based within the Worcestershire area.
What are some of our great benefits?
- 28 days annual leave (pro rata) with the opportunity to buy and sell leave.
- Family friendly policies.
- Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Non-contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies.
- Reward & Recognition scheme with retailer discounts and cash back.
- Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Supportive working environment with great learning and development opportunities.
If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com.
Supported Living Officer (Worcester) employer: Platform Housing
Platform is an exceptional employer, offering a supportive and inclusive work environment for our Supported Living Officers at Heenan Court, Worcester. With a strong focus on employee wellbeing, we provide generous benefits such as 28 days of annual leave, a comprehensive health plan, and opportunities for professional development, ensuring that you can make a meaningful impact in the lives of our residents while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Supported Living Officer (Worcester)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. You never know who might have a lead on a Supported Living Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Platform Housing and understand their values and mission. Be ready to discuss how your experience aligns with their focus on providing excellent support to residents.
✨Tip Number 3
Show off your interpersonal skills! During interviews, share examples of how you've successfully worked with diverse groups or handled complex issues. This will highlight your customer-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Platform.
We think you need these skills to ace Supported Living Officer (Worcester)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supported Living Officer role. Highlight your experience in housing or supported living, and show us how you can make a difference in residents' lives.
Showcase Your People Skills:Since this role is all about connecting with residents, let your interpersonal skills shine through. Share examples of how you've successfully worked with diverse groups or tackled complex issues in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality come through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Platform Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Supported Living Officer. Familiarise yourself with tenancy management, anti-social behaviour policies, and the specific needs of vulnerable customers. This knowledge will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your People Skills
As a Supported Living Officer, you'll be working closely with residents from diverse backgrounds. Prepare examples of how you've successfully communicated and built relationships with people in previous roles. Highlight your interpersonal skills and your ability to solve complex issues, as these are key to succeeding in this position.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about situations where you've had to manage conflicts or support someone in need. Practising your responses can help you articulate your thought process and demonstrate your problem-solving abilities effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
