At a Glance
- Tasks: Support Specialist Housing services with admin, coordination, and customer-focused tasks.
- Company: Join a passionate team dedicated to making a difference in housing.
- Benefits: Enjoy up to 28 days leave, health plans, and a pension scheme.
- Other info: Home-based role with travel in Herefordshire and Worcestershire.
- Why this job: Make a real impact on residents' lives while developing your career.
- Qualifications: Experience in customer service, ideally within the housing sector.
The predicted salary is between 27522 - 27522 £ per year.
Salary: Up to £27,522
Location: Home Based with weekly travel to schemes in Herefordshire and Worcestershire
Basis: Permanent, Full Time
Are you passionate about making a difference? We are currently recruiting for a Specialist Housing Co-ordinator to provide high‑quality operational, administrative and coordination support across Specialist Housing services. This is a role designed to support Specialist Housing Managers and frontline colleagues to deliver effective, customer‑focused services. This is a role where you will make a real difference to the lives of our residents. No day is the same in this role, so if you like variety and want to progress your career in housing, this could be the role for you. The role is home‑based; however, due to the nature of the role, there would be the requirement to work in our properties. This will mostly be in Herefordshire and Worcestershire; however, this may also cover other schemes as required.
What could you be doing?
- Provide robust administrative and coordination support for Specialist Housing services, ensuring accurate and timely record‑keeping.
- Handle ongoing cases and act as the key point of contact for residents, colleagues and stakeholders.
- Coordinate appointments, meetings and communications with residents, contractors, partners and internal teams as required.
- Maintain accurate compliance documentation and trackers, escalating risks or gaps to the relevant manager.
- Report and record safeguarding concerns in line with organisational policies and procedures.
- Process purchase orders, goods received notes and invoices in line with financial procedures.
What are some things that we need from you?
- You will have worked in a customer‑facing environment and delivered consistently good customer service, taking ownership of case management. This will ideally be gained in the Housing sector.
- As you will be responsible for keeping customers updated, you will have the ability to organise and prioritise work and handle a number of tasks simultaneously and accurately.
- Excellent interpersonal and communication skills are critical in this role, with the ability to communicate effectively with a diverse range of people, sometimes in stressful situations, establishing and maintaining effective working relationships.
- You will have confidence in dealing with tough conversations and showing empathy.
- Due to the nature of the role, you will ideally be based in Herefordshire, Worcestershire or the West Midlands.
- An enhanced DBS check is required.
What are some of our great benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Non‑contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
If you would like to find out more about this role, please contact recruitment@platformhg.com.
Specialist Housing Coordinator in Worcester employer: Platform Housing
As a Specialist Housing Coordinator with us, you'll be part of a dynamic team dedicated to making a meaningful impact in the lives of our residents. We offer a supportive work culture that prioritises employee wellbeing, with generous benefits including up to 28 days annual leave, a robust pension scheme, and extensive learning and development opportunities. Our home-based role allows for flexibility while also providing the chance to engage directly with communities across Herefordshire and Worcestershire, ensuring no two days are the same in this rewarding position.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Housing Coordinator in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in roles similar to the Specialist Housing Coordinator. Attend local events or online webinars to make connections and learn more about the industry.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and case management. Think of examples from your past experiences that showcase your skills in handling tough conversations and maintaining effective relationships.
✨Tip Number 3
Show your passion for making a difference! During interviews, express why you want to work in housing and how you can contribute to improving residents' lives. Authenticity goes a long way in making a memorable impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Specialist Housing Coordinator in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and housing. We want to see how your skills match the role of Specialist Housing Coordinator, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for making a difference shine through in your application. We’re looking for someone who genuinely cares about supporting residents and improving their lives, so share any personal experiences or motivations that drive you.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Platform Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Specialist Housing Coordinator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like case management and compliance documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled tough conversations or stressful situations, as these will likely come up during the interview.
✨Demonstrate Your Organisational Skills
The ability to juggle multiple tasks is crucial for this role. Be ready to discuss how you prioritise your workload and manage your time effectively. You might even want to share a specific instance where your organisational skills made a difference in your previous job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it's the right fit for you. Consider asking about the team dynamics, the types of challenges you might face, or opportunities for professional development within the organisation.
