At a Glance
- Tasks: Lead a dynamic team to deliver top-notch housing repairs and maintenance services.
- Company: Join Platform Property Care, a company dedicated to customer satisfaction and community impact.
- Benefits: Enjoy up to 28 days annual leave, health cash plans, and a generous pension scheme.
- Other info: Home working with travel; driving licence and vehicle required.
- Why this job: Make a real difference in your community while shaping the future of property care.
- Qualifications: Strong leadership skills and technical knowledge in property maintenance are essential.
The predicted salary is between 40000 - 50000 £ per year.
Lead locally. Deliver excellence. Put customers at the heart of every repair. Are you an experienced Housing Repairs and Maintenance Operations Manager ready for your next challenge? Or an ambitious Service or Area Manager looking to take the next step in your Housing Repairs and Maintenance career? At Platform Property Care, we’re looking for a passionate and driven senior leader to join us as a Locality Operations Manager, leading a high-performing, well-established team across North Worcestershire. This is your opportunity to shape and elevate the delivery of responsive repairs, void refurbishments, and planned works—ensuring every service reflects our commitment to care, consistency, and accountability, and puts customers at the heart of everything we do.
Why this role matters
As a Locality Operations Manager, you’ll be the driving force behind a high-performing, multi-skilled team. You’ll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused. You’ll get to lead with a role that directly impacts customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.
What you’ll be doing
- Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
- Delivering high-quality customer‑first services with right‑first‑time repairs and voids
- Embedding a culture of accountability, safety, and continuous improvement
- Managing budgets and resources effectively and delivering value for money
- Using data and insight to inform decisions and improve performance
- Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality‑based service
It is Essential that you’ll bring
- Strong technical knowledge of property maintenance and building compliance
- Up‑to‑date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
- Proven experience in leading teams and driving service improvements in a senior role
- A collaborative, inclusive leadership style with a focus on coaching and development
- An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4
You’ll be measured on success by:
- 95% of repairs and voids completed within target
- 85% first‑time fix rate
- 95% customer satisfaction with repairs and estates
- 85% of work in progress within target
- Improvements delivered, cost‑efficiency, and sustainability outcomes
- Engagement, culture, and employee turnover metrics
As this is a locality‑based role, you will need to live in the area you’re applying for. You will be home working with regular travel to our Head Office in Worcester. We have free onsite parking, and also EV charging available. The Locality covers Stratford-Upon-Avon, Redditch, Bromsgrove, Droitwich Spa and Wyre Forest. There will be regular operational travel around our geography, therefore a driving licence and access to your own vehicle is essential.
What you’ll get in return
- Up to 28 days annual leave (plus bank holidays), with the option to buy and sell leave
- Family‑friendly policies, including generous maternity, paternity, shared parental and adoption leave, plus 3 days paid urgent domestic leave
- Medicash membership for all employees, including access to an Employee Assistance Programme, discounted gym membership, and a range of exclusive discounts
- Health Cash Plan worth up to £1,700 per year, covering dental, optical, physiotherapy, complementary therapies and more
- Generous pension scheme with employer contributions of up to 12% (including life assurance, dependent on your contributions)
- Ongoing learning and development opportunities to support your career progression
- Employee reward and recognition scheme, including access to a wellbeing hub and discounts from a wide range of retailers
Why join us now
This is more than an operational role—it's an opportunity to lead change, shape culture, and ensure our services consistently put customers first. You’ll play a key role in the next stage of our journey within Platform Property Care, strengthening how we deliver repairs and maintenance and making lasting improvements for our customers.
Next Steps – How to apply
If you’re ready to lead with impact and help shape the future of property repairs and maintenance in your area, we’d love to hear from you! Click Apply to complete an application and upload your CV. Interviews and Assessments will take place in person at our offices in Worcester, on 8th July. If you’d like to find out more, please contact Duncan Palmer, Head of Locality, at duncan.palmer@platformhg.com, for a chat. We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Localities Operations Manager (Housing Repairs & Maintenance) in Worcester employer: Platform Housing
At Platform Property Care, we pride ourselves on being an exceptional employer that values our people and their contributions. With a strong focus on employee growth, we offer comprehensive benefits including generous leave policies, health cash plans, and ongoing development opportunities, all within a supportive and collaborative work culture. Located in North Worcestershire, our team is dedicated to delivering high-quality services while ensuring a positive impact on the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Localities Operations Manager (Housing Repairs & Maintenance) in Worcester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Platform Housing, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Localities Operations Manager (Housing Repairs & Maintenance) at Platform Housing.
We think you need these skills to ace Localities Operations Manager (Housing Repairs & Maintenance) in Worcester
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Platform Housing
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
