At a Glance
- Tasks: Engage with communities, manage tenancies, and improve neighbourhoods in Cambridgeshire and South Lincolnshire.
- Company: Join a dedicated organisation focused on enhancing local communities.
- Benefits: Enjoy up to 28 days leave, health cash plan, and generous family policies.
- Other info: Regular travel required; driving licence essential.
- Why this job: Make a real difference in people's lives while developing strong community relationships.
- Qualifications: Experience in social housing, excellent communication skills, and a proactive approach.
The predicted salary is between 38096 - 38096 € per year.
Salary: Up to £38,096
Location: Cambridgeshire and South Lincolnshire
Basis: Permanent, Full-Time
Are you passionate about making a difference and improving our Neighbourhoods? Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around South Lincolnshire and Cambridgeshire. This will include locations such as Wisbech, West Lynn and Ramsey.
You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
What could you be doing as one of our Neighbourhood Officers?
The Neighbourhood Officer will be responsible for visiting customers providing advice, reviewing tenancies and identifying any problems. You will be regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns. You will also be responsible for playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
Other key responsibilities include managing and investigating tenancy issues such as anti‑social behaviour, condition of property, fly tipping or safeguarding concerns. You will also undertake new tenancy sign‑ups and accompanied viewings for new homes.
What are some things that we need from you?
You will have experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding. This will be a role well suited to someone with experience of working closely with customers to tackle complex issues. You will be proactive in your approach, organised and have the ability to prioritise your time to meet timeframes. You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service. This role involves regular travel. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential. Due to the travel required around the patch, the candidate will ideally be based in either South Lincolnshire or Cambridgeshire. This role will require a basic DBS check.
What are some of our great benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
If this sounds like the ideal role for you and you'd like to find out more about this opportunity, please contact recruitment@platformhg.com or click Apply.
Neighbourhood Officer (Cambridgeshire and South Lincolnshire) in Wisbech employer: Platform Housing
As a Neighbourhood Officer with us, you'll be part of a dedicated team committed to enhancing the quality of life in our communities across Cambridgeshire and South Lincolnshire. We offer a supportive work culture that prioritises employee wellbeing, with generous leave policies, comprehensive health benefits, and opportunities for professional development. Join us to make a meaningful impact while enjoying a rewarding career in a dynamic environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (Cambridgeshire and South Lincolnshire) in Wisbech
✨Tip Number 1
Get to know the local communities in Cambridgeshire and South Lincolnshire. Attend local events or community meetings to network and understand the issues they face. This will not only help you stand out but also show your genuine interest in making a difference.
✨Tip Number 2
Practice your communication skills! As a Neighbourhood Officer, you'll need to engage with various stakeholders. Role-play scenarios with friends or family to build confidence in handling tough conversations, especially around tenancy issues and ASB.
✨Tip Number 3
Showcase your proactive approach by preparing examples of how you've tackled complex issues in the past. Whether it's managing tenancies or resolving conflicts, having real-life stories ready can make a big impact during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a positive impact in the neighbourhoods we serve.
We think you need these skills to ace Neighbourhood Officer (Cambridgeshire and South Lincolnshire) in Wisbech
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for improving neighbourhoods shine through. We want to see how much you care about making a difference in the community and how your experiences align with our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in social housing and tenancy management. We’re looking for someone who understands the complexities of these issues, so be specific about your past roles and achievements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Platform Housing
✨Know Your Neighbourhood
Before the interview, take some time to research the specific areas you'll be working in, like Wisbech and Ramsey. Understanding the local community dynamics and challenges will show your passion for making a difference and help you answer questions more effectively.
✨Showcase Your Experience
Be ready to discuss your previous experience in social housing, especially around tenancy management and dealing with anti-social behaviour. Prepare specific examples that highlight your problem-solving skills and how you've successfully tackled complex issues in the past.
✨Demonstrate Communication Skills
As a Neighbourhood Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the job, such as handling a tenancy issue or engaging with community members.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to community engagement and how they support their officers. This not only shows your interest but also helps you gauge if the role aligns with your values and career goals.
