At a Glance
- Tasks: Provide operational support and coordination for Specialist Housing services, making a real difference to residents' lives.
- Company: A dedicated organisation focused on delivering high-quality housing services.
- Benefits: Up to 28 days annual leave, family-friendly policies, and health benefits.
- Other info: Home-based with travel to properties in Herefordshire and Worcestershire.
- Why this job: Join a dynamic team and progress your career in a meaningful role.
- Qualifications: Experience in customer service, strong communication skills, and ability to manage multiple tasks.
The predicted salary is between 27522 - 27522 € per year.
Salary: Up to £27,522
Location: Home Based with weekly travel to schemes in Herefordshire and Worcestershire
Basis: Permanent, Full Time
Are you passionate about making a difference? We are currently recruiting for a Specialist Housing Co-ordinator to provide high‑quality operational, administrative and coordination support across Specialist Housing services. This is a role designed to support Specialist Housing Managers and frontline colleagues to deliver effective, customer‑focused services. This is a role where you will make a real difference to the lives of our residents. No day is the same in this role, so if you like variety and want to progress your career in housing, this could be the role for you.
The role is home‑based; however, due to the nature of the role, there would be the requirement to work in our properties. This will mostly be in Herefordshire and Worcestershire; however, this may also cover other schemes as required.
What could you be doing?
- Provide robust administrative and coordination support for Specialist Housing services, ensuring accurate and timely record‑keeping.
- Handle ongoing cases and act as the key point of contact for residents, colleagues and stakeholders.
- Coordinate appointments, meetings and communications with residents, contractors, partners and internal teams as required.
- Maintain accurate compliance documentation and trackers, escalating risks or gaps to the relevant manager.
- Report and record safeguarding concerns in line with organisational policies and procedures.
- Process purchase orders, goods received notes and invoices in line with financial procedures.
What are some things that we need from you?
- You will have worked in a customer‑facing environment and delivered consistently good customer service, taking ownership of case management. This will ideally be gained in the Housing sector.
- As you will be responsible for keeping customers updated, you will have the ability to organise and prioritise work and handle a number of tasks simultaneously and accurately.
- Excellent interpersonal and communication skills are critical in this role, with the ability to communicate effectively with a diverse range of people, sometimes in stressful situations, establishing and maintaining effective working relationships.
- You will have confidence in dealing with tough conversations and showing empathy.
- Due to the nature of the role, you will ideally be based in Herefordshire, Worcestershire or the West Midlands.
- An enhanced DBS check is required.
What are some of our great benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Non‑contributory health.
Specialist Housing Coordinator employer: Platform Housing
Join a dynamic and supportive team as a Specialist Housing Coordinator, where your passion for making a difference will be valued. Enjoy a flexible home-based role with weekly travel across Herefordshire and Worcestershire, offering you the chance to engage directly with residents and contribute to their well-being. With up to 28 days of annual leave, family-friendly policies, and opportunities for career progression in the housing sector, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Housing Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in roles similar to the Specialist Housing Coordinator. Attend local events or online webinars to make connections and learn more about the industry.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and case management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or handled tough conversations. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Specialist Housing Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Specialist Housing Coordinator role. Highlight your experience in customer service and any relevant housing sector knowledge. We want to see how you can make a difference!
Showcase Your Skills:Emphasise your organisational and communication skills in your application. Mention specific examples where you've successfully managed multiple tasks or handled tough conversations. This will help us see how you fit into our team.
Be Authentic:Let your personality shine through in your written application. We value authenticity, so don’t be afraid to share why you're passionate about making a difference in housing. It’s all about connecting with us on a personal level!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Platform Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Specialist Housing Coordinator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like administrative support and case management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you handled tough conversations or resolved issues effectively. This will demonstrate your ability to manage relationships and communicate well under pressure.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. These might involve handling safeguarding concerns or coordinating with various stakeholders. Practise how you would approach these situations, focusing on your problem-solving skills and empathy. This will help you stand out as a candidate who can think on their feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the challenges they face, or the company culture. This shows that you’re not just interested in the job, but also in how you can contribute to the organisation's success. Plus, it gives you a chance to assess if this is the right fit for you!
