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- Tasks: Manage customer feedback and enhance overall satisfaction in a supportive team.
- Company: Platform Housing, a dynamic organisation focused on customer experience.
- Benefits: Flexible work environment, comprehensive training, and competitive salary up to £27,522.
- Other info: Enjoy a flexible role with opportunities for growth until March 2027.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong organisational skills, empathy, and proficiency in Microsoft Office.
The predicted salary is between 27522 - 27522 £ per year.
Platform Housing in Coleshill Heath is looking for a Customer Experience Assistant for a fixed-term role until 31 March 2027. This position offers up to £27,522 based on experience.
You will manage customer feedback, support with complaints, and enhance overall customer satisfaction. The role demands strong organizational skills, empathy, and proficiency in Microsoft Office. You’ll work flexibly, occasionally traveling to offices.
Enjoy benefits like a flexible work environment and comprehensive training. Apply now to join our supportive team!
Remote FTC Customer Experience Assistant - Elevate Service employer: Platform Housing
Contact Detail:
Platform Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote FTC Customer Experience Assistant - Elevate Service
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Platform Housing on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience. We should highlight our empathy and organisational skills, as these are key for the role.
✨Tip Number 3
Showcase our Microsoft Office skills! If we have any projects or experiences that demonstrate our proficiency, let’s bring them up during the interview to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the supportive team at Platform Housing.
We think you need these skills to ace Remote FTC Customer Experience Assistant - Elevate Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Assistant role. Highlight your relevant experience in managing customer feedback and supporting with complaints, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to mention your organisational skills and proficiency in Microsoft Office. We want to see how you can enhance customer satisfaction, so give us examples of how you've done this in the past!
Be Genuine: When writing your application, let your personality shine through! We value empathy and a supportive attitude, so share your passion for customer service and how you connect with customers.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at Platform Housing
✨Know the Company Inside Out
Before your interview, take some time to research Platform Housing. Understand their mission, values, and recent projects. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Empathy
As a Customer Experience Assistant, empathy is key. Prepare examples from your past experiences where you've successfully handled customer feedback or complaints. Highlight how your approach improved customer satisfaction and resolved issues.
✨Demonstrate Organisational Skills
This role requires strong organisational skills, so be ready to discuss how you manage your tasks. Consider sharing specific tools or methods you use to stay organised, especially when juggling multiple customer queries or feedback.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is essential, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, whether for data management, creating reports, or communicating with customers.