At a Glance
- Tasks: Engage with communities, manage tenancies, and improve neighbourhoods across North Northamptonshire and Harborough.
- Company: Join a dedicated organisation focused on enhancing local communities.
- Benefits: Generous leave, health cash plan, pension contributions, and employee discounts.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing strong community ties.
- Qualifications: Experience in social housing, excellent communication skills, and a proactive approach.
The predicted salary is between 38000 - 38096 € per year.
Salary: Up to £38,096
Location: North Northamptonshire and Harborough
Basis: Permanent, Full Time
About the Role
Are you passionate about making a difference and improving our Neighbourhoods? Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around North Northamptonshire and Harborough. This will include locations such as Market Harborough, Rushden, Kettering, Billesden and Burton Latimer. You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
Responsibilities
What could you be doing as one of our Neighbourhood Officers? The Neighbourhood Officer will be responsible for visiting customers, providing advice, reviewing tenancies and identifying any problems. You will be regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns. You will also be responsible for playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues. Other key responsibilities include managing and investigating tenancy issues such as anti‑social behaviour, condition of property, fly‑tipping or safeguarding concerns. You will also undertake new tenancy sign‑ups and accompanied viewings for new homes.
Qualifications
You will have experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding. This will be a role well suited to someone with experience of working closely with customers to tackle complex issues. You will be proactive in your approach, organised and have the ability to prioritise your time to meet timeframes. You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service. This role involves regular travel. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential. Due to the travel required around the patch, the candidate will ideally be based in Northamptonshire or Harborough. This role will require a basic DBS check.
Benefits
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Neighbourhood Officer (North Northamptonshire and Harborough) employer: Platform Housing
As a Neighbourhood Officer with us, you will be part of a dedicated team committed to enhancing the quality of life in North Northamptonshire and Harborough. We offer a supportive work culture that prioritises employee wellbeing, with generous leave policies, comprehensive health benefits, and opportunities for professional development. Join us in making a meaningful impact within our communities while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (North Northamptonshire and Harborough)
✨Tip Number 1
Get to know the local area! Familiarise yourself with North Northamptonshire and Harborough, including the communities and issues they face. This will help you connect with potential employers and show them you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Attend local events or community meetings where you can meet people in the housing sector. Building relationships with others in the field can lead to job opportunities that aren't even advertised yet.
✨Tip Number 3
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your experience in tenancy management and your proactive approach to problem-solving. Make sure they see how you can contribute to their team.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Neighbourhood Officer. Plus, it shows you're serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Neighbourhood Officer (North Northamptonshire and Harborough)
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for improving neighbourhoods! In your application, share specific examples of how you've made a difference in your community or previous roles. This will help us understand why you're the perfect fit for our Neighbourhood Officer position.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in social housing, tenancy management, and any relevant skills that match what we're looking for. We want to see how your background aligns with our needs!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our organisation and values.
How to prepare for a job interview at Platform Housing
✨Know Your Neighbourhoods
Familiarise yourself with the areas you'll be working in, like Market Harborough and Kettering. Understand the local issues and community dynamics, as this will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your background in social housing, especially around tenancy management and dealing with anti-social behaviour. Prepare specific examples of how you've tackled complex issues in the past to demonstrate your hands-on approach.
✨Emphasise Communication Skills
Since this role involves building relationships with customers and local communities, highlight your excellent communication skills. Share instances where you've successfully resolved conflicts or improved customer satisfaction.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face as a Neighbourhood Officer, such as handling a tenancy issue or addressing a safeguarding concern. Practising your responses will help you feel more confident and articulate during the interview.
