At a Glance
- Tasks: Engage with communities, manage tenancies, and improve neighbourhoods in Derbyshire Dales.
- Company: Join a dedicated team focused on enhancing local living conditions.
- Benefits: Generous leave, health cash plan, and employee discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building strong community ties.
- Qualifications: Experience in social housing and excellent communication skills required.
The predicted salary is between 38096 - 38096 € per year.
Salary: Up to £38,096
Location: Derbyshire Dales
Basis: Permanent, Full Time
Are you passionate about making a difference and improving our neighbourhoods? Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around the Derbyshire Dales. This will include locations such as Bakewell, Ashbourne and Matlock. You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
Responsibilities
- Visiting customers, providing advice, reviewing tenancies and identifying any problems.
- Regularly inspecting estates, raising, reporting and monitoring health and safety or safeguarding concerns to a successful conclusion.
- Playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
- Managing and investigating tenancy issues such as anti‑social behaviour, condition of property, fly tipping or safeguarding concerns.
- Undertaking new tenancy sign‑ups and accompanied viewings for new homes.
Qualifications
- Experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.
- Experience of working closely with customers to tackle complex issues.
- Proactive, organised and able to prioritise your time to meet timeframes.
- Excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service.
- Regular travel; a driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.
- Ideally based in Derbyshire due to required travel.
- Basic DBS check is required.
Benefits
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies including generous paternity, maternity, shared parental and adoption leave plus 3 days paid urgent domestic leave.
- Medicash membership for all employees, including access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health cash plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
Neighbourhood Officer (Derbyshire Dales) employer: Platform Housing
Join our dedicated team as a Neighbourhood Officer in the picturesque Derbyshire Dales, where you will play a vital role in enhancing community living and fostering strong relationships. We offer a supportive work culture with generous benefits, including up to 28 days of annual leave, family-friendly policies, and a robust health cash plan, all designed to promote employee wellbeing and growth. With opportunities for professional development and a commitment to making a positive impact in local neighbourhoods, this is an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (Derbyshire Dales)
✨Tip Number 1
Get out there and network! Attend local community events or housing forums in Derbyshire Dales. Meeting people face-to-face can help us build connections that might just lead to job opportunities.
✨Tip Number 2
Don’t underestimate the power of social media. Follow organisations in the housing sector and engage with their posts. It’s a great way for us to stay informed about job openings and show our passion for improving neighbourhoods.
✨Tip Number 3
Prepare for interviews by researching common questions for Neighbourhood Officer roles. We should practice our responses, focusing on our experience with tenancy management and community engagement to really stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Neighbourhood Officer (Derbyshire Dales)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for improving neighbourhoods shine through. We want to see how you can make a difference in the Derbyshire Dales, so share your experiences and motivations that align with our mission.
Tailor Your CV:Make sure your CV is tailored to the Neighbourhood Officer role. Highlight your experience in social housing, tenancy management, and any relevant skills that demonstrate your ability to tackle complex issues. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Platform Housing
✨Know Your Neighbourhood
Before the interview, take some time to research the Derbyshire Dales area. Familiarise yourself with local issues, community projects, and the specific challenges faced by residents. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your previous experience in social housing, particularly around tenancy management and dealing with anti-social behaviour. Prepare specific examples that highlight your problem-solving skills and how you've successfully navigated complex situations with customers.
✨Demonstrate Your Communication Skills
As a Neighbourhood Officer, excellent communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face in the job, such as handling a complaint or explaining tenancy agreements to a customer.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing community projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values.
