At a Glance
- Tasks: Engage with communities, manage tenancies, and improve neighbourhoods in South Lincolnshire and Cambridgeshire.
- Company: Join a dedicated organisation focused on enhancing local communities.
- Benefits: Enjoy up to 28 days leave, health cash plan, and generous family policies.
- Other info: Dynamic role with travel, offering great career development opportunities.
- Why this job: Make a real difference in people's lives while developing strong community ties.
- Qualifications: Experience in social housing and excellent communication skills required.
The predicted salary is between 38096 - 38096 € per year.
Salary: Up to £38,096
Location: Cambridgeshire and South Lincolnshire
Basis: Permanent, Full-Time
Are you passionate about making a difference and improving our Neighbourhoods? Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around South Lincolnshire and Cambridgeshire. This will include locations such as Wisbech, West Lynn and Ramsey.
You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
What could you be doing as one of our Neighbourhood Officers?
The Neighbourhood Officer will be responsible for visiting customers providing advice, reviewing tenancies and identifying any problems. You will be regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns. You will also be responsible for playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues. Other key responsibilities include managing and investigating tenancy issues such as anti‑social behaviour, condition of property, fly tipping or safeguarding concerns. You will also undertake new tenancy sign‑ups and accompanied viewings for new homes.
What are some things that we need from you?
You will have experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding. This will be a role well suited to someone with experience of working closely with customers to tackle complex issues. You will be proactive in your approach, organised and have the ability to prioritise your time to meet timeframes. You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service. This role involves regular travel. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential. Due to the travel required around the patch, the candidate will ideally be based in either South Lincolnshire or Cambridgeshire. This role will require a basic DBS check.
What are some of our great benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
If this sounds like the ideal role for you and you'd like to find out more about this opportunity, please contact recruitment@platformhg.com or click Apply.
Neighbourhood Officer (Cambridgeshire and South Lincolnshire) employer: Platform Housing
As a Neighbourhood Officer with us, you'll be part of a dedicated team committed to enhancing the quality of life in our communities across Cambridgeshire and South Lincolnshire. We offer a supportive work culture that prioritises employee wellbeing, with generous leave policies, comprehensive health benefits, and opportunities for professional growth. Join us to make a meaningful impact while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (Cambridgeshire and South Lincolnshire)
✨Tip Number 1
Get to know the company! Research their values and mission, especially around community engagement. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the neighbourhoods.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. Plus, it shows you're proactive!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past work where you've tackled tenancy issues or worked with communities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Neighbourhood Officer (Cambridgeshire and South Lincolnshire)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in social housing and tenancy management. We want to see how your skills align with the role of a Neighbourhood Officer, so don’t hold back on showcasing your relevant experiences!
Show Your Passion:Let your enthusiasm for improving neighbourhoods shine through! We’re looking for someone who genuinely cares about making a difference, so share any personal stories or motivations that drive you to work in this field.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Platform Housing
✨Know Your Neighbourhoods
Familiarise yourself with the areas you'll be working in, like Wisbech and West Lynn. Understanding the local communities and their specific needs will show your passion for making a difference and help you connect better during the interview.
✨Showcase Your Experience
Be ready to discuss your background in social housing, especially around tenancy management and dealing with anti-social behaviour. Prepare specific examples of how you've tackled complex issues in the past to demonstrate your hands-on approach.
✨Highlight Communication Skills
Since this role involves building strong relationships with customers and local agencies, practice articulating your communication style. Think of instances where your excellent communication made a positive impact on a situation or relationship.
✨Prepare Questions
Have a few thoughtful questions ready about the organisation's approach to community engagement or how they handle safeguarding concerns. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
