At a Glance
- Tasks: Make a real difference in communities by managing tenancies and improving neighbourhoods.
- Company: Join a dedicated organisation focused on enhancing local living conditions.
- Benefits: Enjoy up to 28 days leave, health cash plan, and family-friendly policies.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Be at the heart of community development and create lasting positive change.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 38096 - 38096 € per year.
Salary: Up to £38,096
Location: Lincolnshire
Basis: Permanent, Full Time
Are you passionate about making a difference and improving our neighbourhoods? Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around Lincolnshire. This will include areas such as Lincoln, Scunthorpe, Gainsborough and Market Rasen. You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
Responsibilities
- Visit customers, provide advice, review tenancies and identify any problems.
- Regularly inspect our estates, raise, report and monitor health and safety or safeguarding concerns to a successful conclusion.
- Develop strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
- Manage and investigate tenancy issues such as anti‑social behaviour, condition of property, fly tipping or safeguarding concerns.
- Undertake new tenancy sign‑ups and accompanied viewings for new homes.
- Travel regularly around the patch, using your own vehicle or alternative means; a driving licence is essential.
Qualifications
- Experience working in the social housing sector, particularly with tenancy management, ASB and safeguarding.
- Ability to work closely with customers to tackle complex issues.
- Proactive, organised and able to prioritise your time to meet timeframes.
- Excellent communication skills and a customer‑focused approach, understanding the importance of delivering a high standard of service.
- Possession of a suitable driving licence and reliable transport.
- Basic DBS check required.
- Ideally based in Lincolnshire due to travel requirements.
Benefits
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family‑friendly policies including generous paternity, maternity, shared parental and adoption leave plus 3 days paid urgent domestic leave.
- Medicash membership giving access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1,700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discounts from a wide range of retailers.
Neighbourhood Officer (Lincolnshire) employer: Platform Housing
As a Neighbourhood Officer in Lincolnshire, you will be part of a dedicated team committed to enhancing community living and making a tangible difference in people's lives. Our organisation offers a supportive work culture with generous benefits, including up to 28 days of annual leave, family-friendly policies, and extensive learning and development opportunities. With a focus on employee wellbeing and recognition, we ensure that our staff feel valued and empowered to grow within their roles while actively engaging with the vibrant communities of Lincolnshire.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (Lincolnshire)
✨Tip Number 1
Get to know the local community! As a Neighbourhood Officer, you'll be working closely with residents, so take the time to visit local events or community meetings. This will help you build relationships and show that you're genuinely interested in making a difference.
✨Tip Number 2
Show off your problem-solving skills! When you're out and about, be ready to tackle any issues that come your way. Whether it's anti-social behaviour or tenancy concerns, demonstrate how you can handle complex situations with ease.
✨Tip Number 3
Brush up on your communication skills! You'll need to engage with a variety of people, so practice active listening and clear communication. This will help you connect with customers and understand their needs better.
✨Tip Number 4
Don't forget to apply through our website! We want to see your passion for improving neighbourhoods shine through in your application. Plus, it’s the best way to ensure your application gets noticed by the right people.
We think you need these skills to ace Neighbourhood Officer (Lincolnshire)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for improving neighbourhoods shine through. We want to see how you can make a difference in the communities around Lincolnshire, so share your experiences and motivations that align with our mission.
Tailor Your CV:Make sure your CV is tailored to the Neighbourhood Officer role. Highlight your experience in social housing, tenancy management, and any relevant skills that demonstrate your ability to tackle complex issues. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our organisation there.
How to prepare for a job interview at Platform Housing
✨Know Your Neighbourhood
Before the interview, take some time to research the areas you'll be working in, like Lincoln and Scunthorpe. Familiarise yourself with local issues, community initiatives, and any recent developments. This will show your passion for making a difference and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your previous experience in social housing, especially around tenancy management and dealing with anti-social behaviour. Prepare specific examples of how you've tackled complex issues and improved customer relationships. This will demonstrate your hands-on approach and problem-solving skills.
✨Highlight Communication Skills
As a Neighbourhood Officer, excellent communication is key. Think of instances where you've successfully communicated with customers or collaborated with other agencies. Practise articulating these experiences clearly, as it will reflect your customer-focused approach and ability to build strong relationships.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and community projects. This not only shows your interest but also helps you gauge if the organisation aligns with your values and goals. Plus, it gives you a chance to engage with the interviewers on a deeper level.
