At a Glance
- Tasks: Engage with communities to improve neighbourhoods and manage tenancies effectively.
- Company: Join a dedicated team focused on making a positive impact in Lincolnshire.
- Benefits: Enjoy generous leave, health plans, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in people's lives while developing strong community ties.
- Qualifications: Experience in social housing and excellent communication skills are essential.
The predicted salary is between 38096 - 38096 € per year.
Salary: Up to £38,096
Location: Lincolnshire
Basis: Permanent, Full Time
Are you passionate about making a difference and improving our neighbourhoods? Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around Lincolnshire. This will include areas such as Lincoln, Scunthorpe, Gainsborough and Market Rasen.
You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
Responsibilities- Visit customers, provide advice, review tenancies and identify any problems.
- Regularly inspect our estates, raise, report and monitor health and safety or safeguarding concerns to a successful conclusion.
- Develop strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
- Manage and investigate tenancy issues such as anti‑social behaviour, condition of property, fly tipping or safeguarding concerns.
- Undertake new tenancy sign‑ups and accompanied viewings for new homes.
- Travel regularly around the patch, using your own vehicle or alternative means; a driving licence is essential.
- Experience working in the social housing sector, particularly with tenancy management, ASB and safeguarding.
- Ability to work closely with customers to tackle complex issues.
- Proactive, organised and able to prioritise your time to meet timeframes.
- Excellent communication skills and a customer‑focused approach, understanding the importance of delivering a high standard of service.
- Possession of a suitable driving licence and reliable transport.
- Basic DBS check required.
- Ideally based in Lincolnshire due to travel requirements.
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family‑friendly policies including generous paternity, maternity, shared parental and adoption leave plus 3 days paid urgent domestic leave.
- Medicash membership giving access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1,700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discounts from a wide range of retailers.
Neighbourhood Officer (Lincolnshire) employer: Platform Housing
As a Neighbourhood Officer in Lincolnshire, you will be part of a dedicated team committed to enhancing community living and fostering strong relationships within local neighbourhoods. Our organisation prioritises employee wellbeing with generous leave policies, comprehensive health benefits, and robust learning and development opportunities, ensuring that you can grow both personally and professionally while making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (Lincolnshire)
✨Tip Number 1
Get to know the local community! Spend some time visiting neighbourhoods and engaging with residents. This will not only help you understand their needs but also show your genuine interest in making a difference.
✨Tip Number 2
Network like a pro! Attend local events or community meetings to meet people in the area. Building relationships with other agencies and community members can open doors and give you insights into the role.
✨Tip Number 3
Showcase your hands-on approach! When you get the chance to chat with potential employers, share examples of how you've tackled tenancy issues or improved neighbourhoods in the past. Real-life stories resonate!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Neighbourhood Officer (Lincolnshire)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for improving neighbourhoods shine through. We want to see that you genuinely care about making a difference in the community and how your experiences align with our mission.
Tailor Your Application:Make sure to customise your application to highlight relevant experience in social housing and tenancy management. We love seeing how your skills can directly contribute to the role of Neighbourhood Officer, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications and enthusiasm without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Platform Housing
✨Know Your Neighbourhood
Before the interview, take some time to research the specific areas you'll be working in, like Lincoln and Scunthorpe. Familiarise yourself with local issues, community initiatives, and any recent developments. This will show your passion for making a difference and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your previous experience in the social housing sector, especially around tenancy management and dealing with anti-social behaviour. Prepare specific examples of how you've tackled complex issues and improved customer relationships. This will demonstrate your hands-on approach and problem-solving skills.
✨Emphasise Communication Skills
As a Neighbourhood Officer, excellent communication is key. Think of examples where you've successfully communicated with customers or collaborated with other agencies. Highlight your customer-focused approach and how you ensure high standards of service delivery.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the role and the organisation. Ask about their community engagement strategies or how they handle tenancy issues. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
