At a Glance
- Tasks: Coordinate housing repairs, ensuring smooth scheduling and exceptional customer service.
- Company: Join Platform Property Care, a fast-growing property maintenance business.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Office-based role with remote work flexibility and local knowledge of Leicester needed.
- Why this job: Make a real impact in a role that keeps promises to customers.
- Qualifications: Experience in scheduling systems and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a Repairs & Maintenance Scheduler looking for your next step in your career? Are you a natural problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where every day brings new challenges? If so, we have an exciting opportunity for you to join our Property Care team as a Scheduler, based in Leicester.
As the central coordinator of our in-day operations, you will play a vital role in ensuring our customers receive a smooth, reliable, and high-quality repair service. You will be responsible for real-time scheduling, matching the right multi-skill trades operative to each job, and ensuring appointments are kept and repairs are completed right the first time.
What You’ll Be Doing:
- Champion a customer-first approach in all scheduling and communications.
- Manage real-time scheduling and resolve in-day issues to prevent service disruption.
- Coordinate emergency and out-of-hours jobs with on-call multi-skill trade operatives or subcontractors.
- Serve as the central point of contact to customers, operatives, and the call centre to maintain workflow and customer satisfaction, providing updates as needed.
- Schedule, support, coordinate and provide administrative support to our mobile workforce.
- Support continuous improvement and identify opportunities to enhance service delivery.
What We’re Looking For:
- Experience using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field-based multi-skill trades workforce, preferably within a housing repairs environment or within facilities/construction.
- A strong customer-focused mindset with the ability to resolve queries and complaints professionally.
- Excellent communication and organisational skills.
- Demonstrates a proactive approach to managing both their own and others’ workload, tasks, and job planning.
- Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.
- GCSEs in English and Maths (or equivalent).
As our teams are patch based you also need to be based in or close to Leicester, Central Leicestershire and Northwest Leicestershire, as your local knowledge will help you succeed in this role. This role will ultimately be office-based; however, the team is currently working remotely while arrangements are made for a new office location. There will be occasional travel to attend offices as required. Locations include Birmingham Business Park and Market Harborough. Interviews for this role will be in person and candidates will be invited to attend.
Be Part of Something Bigger
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team. This is a fantastic opportunity to make a real impact in a role that is central to our commitment to “Keeping the Promise” to our customers.
Scheduler (Housing Repairs & Maintenance) in Leicester employer: Platform Housing
At Platform Property Care, we pride ourselves on fostering a dynamic and supportive work environment where every team member is valued. As a Scheduler in Leicester, you will benefit from a strong focus on employee development, with opportunities for growth within our rapidly expanding organisation. Join us to be part of a dedicated team that prioritises exceptional customer service and continuous improvement, all while enjoying the unique advantage of local knowledge in a community-focused role.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler (Housing Repairs & Maintenance) in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the housing repairs and maintenance sector. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for scheduling roles and practice your answers. Think about how you can showcase your problem-solving skills and customer service experience. We want you to shine!
✨Tip Number 3
Show off your local knowledge! Since this role is based in Leicester, make sure to highlight your familiarity with the area during interviews. It’ll show that you’re not just qualified but also ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Platform Property Care. Let’s get you on board!
We think you need these skills to ace Scheduler (Housing Repairs & Maintenance) in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've tackled challenges and resolved issues in the past, so share specific examples that showcase your problem-solving abilities.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can demonstrate how their skills align with the role of Scheduler.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need about the role there too!
How to prepare for a job interview at Platform Housing
✨Know Your Stuff
Before the interview, make sure you’re familiar with scheduling systems like DRS or Open Housing. Brush up on your knowledge of housing repairs and maintenance processes, as this will show that you’re serious about the role and understand the industry.
✨Customer Service is Key
Since the job revolves around delivering exceptional customer service, prepare examples of how you've handled customer queries or complaints in the past. Highlight your problem-solving skills and your ability to keep customers informed and satisfied.
✨Show Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Think of specific instances where you successfully coordinated multiple demands or adapted to changing priorities, as this will demonstrate your organisational prowess.
✨Local Knowledge Matters
As the role requires local knowledge of Leicester and surrounding areas, be prepared to talk about your familiarity with the region. Mention any insights you have about the community or specific challenges related to housing repairs in the area.
