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- Tasks: Support customers with complaints and enquiries, ensuring they feel valued and heard.
- Company: Join a supportive and inclusive organisation focused on customer experience.
- Benefits: Flexible working, comprehensive training, family-friendly policies, and business mileage reimbursement.
- Other info: Opportunity for career growth and a culture that values collaboration and innovation.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience with customer support, strong organisational skills, and GCSEs in Maths and English.
The predicted salary is between 27522 - 27522 £ per year.
Salary up to £27,522 depending on experience. Home based with occasional travel to our offices for meetings.
Overview
Are you a people person who is passionate about providing exceptional customer experience? We are expanding our Customer Experience Team and have an exciting opportunity for a Customer Experience Assistant to join us, on a fixed term contract basis until 31 March 2027.
Role and responsibilities
As one of our Customer Experience Assistants, you'll play a vital role in supporting complaints, compliments, comments, compensation requests, and enquiries from councillors and MPs. You'll help ensure cases are handled efficiently, customers feel heard, and service improvements are identified. This is a great opportunity for someone who cares about people and thrives in a varied, fast-paced environment. You will support the Customer Experience Team by delivering high-quality customer service and ensuring customers feel valued.
- Act as a central point of contact for complaints, compliments, comments, compensation, and councillor/MP enquiries.
- Provide strong administrative support across all sub-teams and contribute to customer satisfaction processes and the Customer Experience Roadmap.
Key duties
- Manage complaints, compliments, comments, and escalations.
- Administer group compensation payments.
- Coordinate councillor and MP enquiries.
- Support investigations and track case progress to ensure deadlines are met.
- Monitor customer feedback channels and issue acknowledgements.
- Conduct dissatisfaction follow-ups and closure surveys.
- Maintain accurate records, filing, scanning, and minute taking.
- Use customer insight data to support service improvements.
- Champion customer engagement across the organisation.
- Adhere to financial regulations and ensure value for money.
- Build effective relationships with customers, colleagues, and external partners.
- Support digital processes and contribute to policy and procedure reviews.
Person specification
We're looking for someone who is:
- Experienced in supporting customers with complex or sensitive issues.
- Has strong organisational skills and ability to prioritise.
- Is clear and professional when communicating.
- Empathetic, impartial, and provides a customer-focused approach.
- Confident using Microsoft Word and Excel.
- A full driving licence and access to your own vehicle.
- Ability to travel between offices and work flexibly when required.
- GCSEs in Maths and English (A–C).
Why Join Platform Housing Group
We're proud to be a great place to work. You'll be part of a supportive, inclusive organisation that invests in your development and wellbeing. We offer:
- A flexible, agile working environment.
- Comprehensive training and development.
- Family-friendly policies.
- A culture that values collaboration, innovation, and continuous improvement.
- Business mileage reimbursement.
- A supportive team that lives our values every day.
Next steps
If you're ready to make a real impact and help drive service improvement at the highest level — click Apply Now and upload your CV. Interviews to be held at the Birmingham Business Park office on 27 May 2026. We encourage early applications as we may close the advert early if we receive a high volume of applicants.
Customer Experience Assistant (FTC until 31st March 2027) in Heath employer: Platform Housing
Contact Detail:
Platform Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant (FTC until 31st March 2027) in Heath
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer experience field. A personal recommendation can make all the difference when you're applying for roles.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer experience roles and practice your responses. We want you to showcase your empathy and organisational skills, so think of examples that highlight your experience with complex customer issues.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Experience Assistant position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. So, get your CV ready and hit that apply button!
We think you need these skills to ace Customer Experience Assistant (FTC until 31st March 2027) in Heath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Assistant role. Highlight any previous experience in customer service, especially dealing with complaints or sensitive issues, as this will show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing exceptional customer experiences. Share specific examples of how you've made a difference in past roles, and let us know why you want to join our team.
Showcase Your Organisational Skills: Since the role involves managing various enquiries and complaints, it’s important to demonstrate your organisational skills. Mention any tools or methods you use to stay organised and prioritise tasks effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Platform Housing
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means for the company. Familiarise yourself with their values and how they handle complaints and feedback. This will help you demonstrate your passion for customer service during the interview.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, prepare examples of how you've successfully managed multiple tasks or prioritised effectively in previous roles. Be ready to discuss specific situations where your organisational abilities made a difference.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly and professionally. You might be asked to explain how you would handle a complex customer issue, so think through your responses and ensure you can communicate your approach effectively.
✨Demonstrate Empathy and Understanding
Empathy is key in customer service roles. Prepare to share examples of how you've handled sensitive issues in the past. Highlight your ability to listen, understand, and provide solutions that make customers feel valued and heard.