At a Glance
- Tasks: Manage empty properties, ensuring quick lettings and excellent customer service.
- Company: Dynamic housing organisation focused on customer satisfaction.
- Benefits: Up to 28 days leave, health cash plan, and generous family policies.
- Other info: Home-based role with monthly office meetings and great career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in lettings or housing preferred; strong communication skills required.
The predicted salary is between 31905 - 31905 £ per year.
Salary: Up to £31,905
Location: Home-based with occasional travel to Birmingham or Worcester offices
Basis: Full Time, Permanent
We are currently recruiting for an Empty Property Officer to join our very busy New Customers team. Our aim is to provide our customers a positive journey at a stressful time. We want our customers to recommend us to everyone they know and become the landlord of choice. While this role is currently focused on sign ups, upcoming system developments will create opportunities to broaden your experience.
The successful candidate will have the chance to develop skills and work across all areas of Empty Property management, including tenancy terminations, void management, and the marketing and advertisement of our properties.
What could you be doing?
- As an Empty Property Officer, you will be responsible for liaising with customers, internal stakeholders and colleagues to ensure properties are let without delay, in adherence to company policy and procedures.
- You will provide an efficient and responsive service to new and existing customers at all times, ensuring that customer satisfaction is a priority, whilst also achieving and exceeding KPI targets.
This is a home-based role; however, there is a requirement to travel into the office at least once a month for team meetings and training. Our offices are in Worcester and Solihull, so candidates will ideally have the ability to be able to commute to offices as required.
What are we looking for?
- Experience within a Lettings role would be preferred, however candidates with experience within a Housing environment will also be considered.
- You will be an effective communicator with the ability to have difficult conversations with customers via phone, e-mail and letter.
- You will have the ability to work towards and exceed KPIs.
- As this is a fast-paced environment, where no two days are the same, you will have excellent organisational skills and be able to adapt to changing priorities.
- The ability to be able to work effectively in a team environment, whilst working from home is paramount.
- Basic DBS check is required for this role.
What are some of our great benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
Empty Property Officer employer: Platform Housing
Join our dynamic team as an Empty Property Officer, where you will enjoy a supportive work culture that prioritises customer satisfaction and employee development. With the flexibility of a home-based role complemented by opportunities for professional growth and a comprehensive benefits package, including generous leave policies and health cash plans, we strive to create a rewarding environment for our employees. Our commitment to your wellbeing and career progression makes us an employer of choice in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Empty Property Officer
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Platform Housing.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Platform Housing? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Platform Housing's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Empty Property Officer
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Empty Property Officer role at Platform Housing, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Platform Housing
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Platform Housing operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Platform Housing. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Platform Housing.
