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- Tasks: Support customer enquiries and manage feedback to enhance service quality.
- Company: Join a supportive and inclusive organisation focused on employee development.
- Benefits: Flexible working, comprehensive training, and family-friendly policies.
- Other info: Opportunity for career growth in a dynamic and collaborative environment.
- Why this job: Make a real impact in customer experience while working from home.
- Qualifications: Strong communication skills and experience with complex customer issues.
The predicted salary is between 27522 - 27522 £ per year.
Salary up to £27,522 depending on experience. Home based with occasional travel to our offices for meetings.
Overview
Are you a people person who is passionate about providing exceptional customer experience? We are expanding our Customer Experience Team and have an exciting opportunity for a Customer Experience Assistant to join us, on a fixed term contract basis until 31 March 2027.
Role and responsibilities
As one of our Customer Experience Assistants, you'll play a vital role in supporting complaints, compliments, comments, compensation requests, and enquiries from councillors and MPs. You'll help ensure cases are handled efficiently, customers feel heard, and service improvements are identified. This is a great opportunity for someone who cares about people and thrives in a varied, fast-paced environment. You will support the Customer Experience Team by delivering high-quality customer service and ensuring customers feel valued.
- Act as a central point of contact for complaints, compliments, comments, compensation, and councillor/MP enquiries.
- Provide strong administrative support across all sub-teams and contribute to customer satisfaction processes and the Customer Experience Roadmap.
Key duties
- Manage complaints, compliments, comments, and escalations.
- Administer group compensation payments.
- Coordinate councillor and MP enquiries.
- Support investigations and track case progress to ensure deadlines are met.
- Monitor customer feedback channels and issue acknowledgements.
- Conduct dissatisfaction follow-ups and closure surveys.
- Maintain accurate records, filing, scanning, and minute taking.
- Use customer insight data to support service improvements.
- Champion customer engagement across the organisation.
- Adhere to financial regulations and ensure value for money.
- Build effective relationships with customers, colleagues, and external partners.
- Support digital processes and contribute to policy and procedure reviews.
Person specification
We're looking for someone who is:
- Experienced in supporting customers with complex or sensitive issues
- Has strong organisational skills and ability to prioritise
- Is clear and professional when communicating
- Empathetic, impartial, and provides a customer-focused approach
- Confident using Microsoft Word and Excel
- A full driving licence and access to your own vehicle
- Ability to travel between offices and work flexibly when required
- GCSEs in Maths and English (A–C)
Why Join Platform Housing Group
We're proud to be a great place to work. You'll be part of a supportive, inclusive organisation that invests in your development and wellbeing. We offer:
- A flexible, agile working environment
- Comprehensive training and development
- Family-friendly policies
- A culture that values collaboration, innovation, and continuous improvement
- Business mileage reimbursement
- A supportive team that lives our values every day
Next steps
If you're ready to make a real impact and help drive service improvement at the highest level — click Apply Now and upload your CV. Interviews to be held at the Birmingham Business Park office on 27 May 2026. For more information, please refer to the full job description or contact us via email: recruitment@platformhg.com. We encourage early applications as we may close the advert early if we receive a high volume of applicants.
Customer Experience Assistant (FTC until 31st March 2027) employer: Platform Housing
Contact Detail:
Platform Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant (FTC until 31st March 2027)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience. We recommend role-playing with a friend to build your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've handled complaints or improved customer satisfaction in the past. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Customer Experience Assistant (FTC until 31st March 2027)
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've made a positive impact on customers in the past. We want to see that you genuinely care about helping people!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the role. Use keywords from the job description to demonstrate that you understand what we're looking for. This will help us see you as a great fit for our team!
Be Clear and Professional: Keep your language clear and professional throughout your application. Avoid jargon and ensure your writing is easy to read. We appreciate straightforward communication, so make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just click 'Apply Now' and upload your CV!
How to prepare for a job interview at Platform Housing
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means for the company. Research their values and how they handle complaints and feedback. This will help you demonstrate your passion for customer service during the interview.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple tasks or prioritised effectively in previous roles. The interviewers will want to see that you can handle the varied responsibilities of the role, so be ready to discuss your organisational strategies.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly and professionally. Since you'll be dealing with sensitive issues, it's crucial to convey empathy and professionalism. Consider doing mock interviews with a friend to refine your communication style.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've resolved complex customer issues. Be prepared to share these stories, focusing on your approach and the positive outcomes. This will show your ability to handle the challenges of the role effectively.