Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer feedback and enhance overall satisfaction while supporting with complaints.
- Company: Platform Housing, a supportive team focused on customer experience.
- Benefits: Flexible work environment, comprehensive training, and competitive salary up to £27,522.
- Other info: Remote role with occasional travel to offices and excellent career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong organisational skills, empathy, and proficiency in Microsoft Office.
The predicted salary is between 27522 - 27522 £ per year.
Platform Housing in Coleshill Heath is looking for a Customer Experience Assistant for a fixed-term role until 31 March 2027. This position offers up to £27,522 based on experience.
You will manage customer feedback, support with complaints, and enhance overall customer satisfaction. The role demands strong organizational skills, empathy, and proficiency in Microsoft Office. You’ll work flexibly, occasionally traveling to offices.
Enjoy benefits like a flexible work environment and comprehensive training. Apply now to join our supportive team!
Remote FTC Customer Experience Assistant - Elevate Service in Coleshill employer: Platform Housing
Contact Detail:
Platform Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote FTC Customer Experience Assistant - Elevate Service in Coleshill
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Platform Housing on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience. We should highlight our empathy and organisational skills, as these are key for the role.
✨Tip Number 3
Showcase our Microsoft Office skills! If we have any projects or experiences that demonstrate our proficiency, let’s bring them up during the interview to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the supportive team at Platform Housing.
We think you need these skills to ace Remote FTC Customer Experience Assistant - Elevate Service in Coleshill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Assistant role. Highlight your relevant experience in managing customer feedback and supporting with complaints, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to emphasise your organisational skills and proficiency in Microsoft Office. We want to see how you can use these skills to enhance customer satisfaction, so give us examples of how you've done this in the past!
Be Genuine: When writing your application, let your personality shine through! We value empathy and a supportive attitude, so share your passion for customer service and how you can contribute to our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it’s super easy!
How to prepare for a job interview at Platform Housing
✨Know the Company Inside Out
Before your interview, take some time to research Platform Housing. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Experience Assistant, empathy is key. Prepare examples from your past experiences where you've successfully handled customer feedback or complaints. This will demonstrate your ability to connect with customers and enhance their satisfaction.
✨Demonstrate Organisational Skills
Since the role requires strong organisational skills, think of specific instances where you've managed multiple tasks or projects efficiently. Be ready to discuss how you prioritise your workload and keep everything on track.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office is essential for this position. Brush up on your skills, especially in Excel and Word. You might be asked about how you use these tools in your daily tasks, so be prepared to share your knowledge and experience.