At a Glance
- Tasks: Improve data quality and support housing operations through hands-on data analysis.
- Company: Dynamic organisation focused on enhancing services through effective data use.
- Benefits: Up to 28 days leave, health cash plan, pension contributions, and learning opportunities.
- Other info: Home-based role with opportunities for travel and career growth.
- Why this job: Make a real difference by improving data processes that impact customer outcomes.
- Qualifications: Attention to detail, problem-solving skills, and experience with operational systems preferred.
The predicted salary is between 34845 - 34845 £ per year.
Salary: Up to £34,845
Location: Home-Based (Midlands)
Basis: Permanent, Full Time
Are you data driven and looking for your next challenge? We are creating a new opportunity for an Operational Data Improvement Officer to help us better understand and improve our services through the effective use of data and insight. The successful candidate will play a hands‑on role in improving how information supports Housing Operations. This is not a desk‑based reporting role. You'll work directly with real records, real cases and real service teams to identify where information is unclear, inconsistent or causing issues and help fix it. You'll support the wider data function by spotting practical issues early, helping teams improve how they capture and use information, and contributing to better outcomes for customers.
What could you be doing as an Operations Data Improvement Officer?
- You'll carry out routine and targeted data quality checks, identifying, investigating, and correcting inaccurate or incomplete records while addressing root causes to prevent recurrence.
- Lead data cleansing and backlog improvement activities, producing insights, recommendations, and audit‑ready evidence to strengthen data assurance and decision‑making.
- Work with operational teams to improve processes, controls, and data capture practices across key housing services (e.g. lettings, tenancy, rent services, customer contact).
- Support strong data governance by collaborating with Data Owners, mapping processes to systems, and ensuring consistent data quality standards across Customer, Property, Finance, and H&S domains.
- Provide clear, practical guidance to colleagues, translating data issues into actionable insights and promoting best practice in data entry, record‑keeping, and data management.
What are some things that we need from you?
- You will have excellent attention to detail and can identify patterns in day‑to‑day issues.
- An understanding of how unclear information can affect real customer outcomes.
- A practical and solution‑focused approach.
- Experience of working with operations systems would be preferred (i.e., housing management, CRM, repairs or case systems).
- The ability to travel between Group offices and to other locations as required.
What are some of our great benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
Operational Data Improvement Officer in Coleshill employer: Platform Housing
As an Operational Data Improvement Officer, you will join a forward-thinking organisation that prioritises employee wellbeing and professional growth. With a home-based role in the Midlands, you will benefit from a supportive work culture that values data-driven insights and offers generous leave policies, health cash plans, and a robust pension scheme. This is an excellent opportunity to make a meaningful impact on housing operations while enjoying a flexible work environment and numerous employee rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Data Improvement Officer in Coleshill
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like Platform Housing!
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Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Platform Housing.
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We think you need these skills to ace Operational Data Improvement Officer in Coleshill
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Platform Housing, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Platform Housing. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Platform Housing
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Platform Housing!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
