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- Tasks: Support customers with complaints and enquiries, ensuring they feel valued and heard.
- Company: Join a supportive and inclusive organisation focused on customer experience.
- Benefits: Flexible working, comprehensive training, family-friendly policies, and business mileage reimbursement.
- Other info: Opportunity for career growth and a culture that values collaboration and innovation.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience with complex customer issues, strong organisational skills, and GCSEs in Maths and English.
The predicted salary is between 27522 - 27522 £ per year.
Salary up to £27,522 depending on experience. Home based with occasional travel to our offices for meetings.
Overview
Are you a people person who is passionate about providing exceptional customer experience? We are expanding our Customer Experience Team and have an exciting opportunity for a Customer Experience Assistant to join us, on a fixed term contract basis until 31 March 2027.
Role and responsibilities
As one of our Customer Experience Assistants, you'll play a vital role in supporting complaints, compliments, comments, compensation requests, and enquiries from councillors and MPs. You'll help ensure cases are handled efficiently, customers feel heard, and service improvements are identified. This is a great opportunity for someone who cares about people and thrives in a varied, fast-paced environment. You will support the Customer Experience Team by delivering high-quality customer service and ensuring customers feel valued.
- Act as a central point of contact for complaints, compliments, comments, compensation, and councillor/MP enquiries.
- Provide strong administrative support across all sub-teams and contribute to customer satisfaction processes and the Customer Experience Roadmap.
Key duties
- Manage complaints, compliments, comments, and escalations.
- Administer group compensation payments.
- Coordinate councillor and MP enquiries.
- Support investigations and track case progress to ensure deadlines are met.
- Monitor customer feedback channels and issue acknowledgements.
- Conduct dissatisfaction follow-ups and closure surveys.
- Maintain accurate records, filing, scanning, and minute taking.
- Use customer insight data to support service improvements.
- Champion customer engagement across the organisation.
- Adhere to financial regulations and ensure value for money.
- Build effective relationships with customers, colleagues, and external partners.
- Support digital processes and contribute to policy and procedure reviews.
Person specification
We're looking for someone who is:
- Experienced in supporting customers with complex or sensitive issues.
- Has strong organisational skills and ability to prioritise.
- Is clear and professional when communicating.
- Empathetic, impartial, and provides a customer-focused approach.
- Confident using Microsoft Word and Excel.
- A full driving licence and access to your own vehicle.
- Ability to travel between offices and work flexibly when required.
- GCSEs in Maths and English (A–C).
Why Join Platform Housing Group
We're proud to be a great place to work. You'll be part of a supportive, inclusive organisation that invests in your development and wellbeing. We offer:
- A flexible, agile working environment.
- Comprehensive training and development.
- Family-friendly policies.
- A culture that values collaboration, innovation, and continuous improvement.
- Business mileage reimbursement.
- A supportive team that lives our values every day.
Next steps
If you're ready to make a real impact and help drive service improvement at the highest level — click Apply Now and upload your CV. Interviews to be held at the Birmingham Business Park office on 27 May 2026. We encourage early applications as we may close the advert early if we receive a high volume of applicants.
Customer Experience Assistant (FTC until 31st March 2027) in Coleshill employer: Platform Housing
Contact Detail:
Platform Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant (FTC until 31st March 2027) in Coleshill
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer experience field. A personal recommendation can make all the difference when you're trying to land that Customer Experience Assistant role.
✨Tip Number 2
Prepare for those interviews! Research common questions related to customer service and think about how your experiences align with the role. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Word and Excel, be ready to discuss specific examples of how you've used these tools to improve customer service or manage complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Platform Housing Group.
We think you need these skills to ace Customer Experience Assistant (FTC until 31st March 2027) in Coleshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Assistant role. Highlight any previous experience in customer service, especially dealing with complaints or sensitive issues, as this will show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing exceptional customer experiences and how you can contribute to our team. Be sure to mention specific examples of how you've made a difference in past roles.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, don’t forget to mention any relevant experiences where you’ve successfully managed multiple tasks or prioritised effectively. We want to see how you handle a fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Platform Housing
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means for the company. Familiarise yourself with their values and how they handle complaints and feedback. This will help you demonstrate your passion for customer service during the interview.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, prepare examples of how you've successfully managed multiple tasks or prioritised effectively in previous roles. Be ready to discuss specific tools or methods you use to stay organised.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly and professionally. You might be asked to explain how you would handle a difficult customer situation, so think through your responses and ensure you convey empathy and professionalism.
✨Demonstrate Your Flexibility
The job mentions occasional travel and flexible working. Be prepared to discuss your availability and willingness to adapt to changing circumstances. Share any past experiences where you successfully adjusted to new challenges or environments.