Platform Housing Group is seeking an experienced Customer Experience Advisor to specialise in complaint investigations and to work closely with the wider Customer Experience Team across Triage, Quality Assurance and Aftercare.
You will investigate customer feedback, respond across multiple channels, conduct audits, and collaborate with colleagues and external stakeholders to resolve complex issues while promoting value for money and a positive end-to-end customer journey.
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Remote Customer Experience Investigator – Complaints & Quality in Worcester employer: Platform Housing Group
Platform Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong focus on community impact in Nottinghamshire and Leicestershire, employees benefit from a collaborative environment, ongoing training opportunities, and the chance to make a meaningful difference in residents' lives through efficient property repairs and maintenance.
