At a Glance
- Tasks: Make a difference in communities by managing tenancies and improving neighbourhoods.
- Company: Join a passionate non-profit organisation dedicated to community welfare.
- Benefits: Enjoy up to 28 days leave, health cash plan, and family-friendly policies.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the heart of your community and create lasting positive change.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about making a difference and improving our neighbourhoods? Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around Worcester. You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
Responsibilities
- The Neighbourhood Officer will be responsible for visiting customers to provide advice, reviewing tenancies, and identifying any problems.
- You will regularly inspect our estates, raise, report and monitor any health and safety or safeguarding concerns to a successful conclusion.
- You will also play a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
- Other key responsibilities include managing and investigating tenancy issues such as anti‑social behaviour, condition of property, fly‑tipping or safeguarding concerns.
- You will also undertake new tenancy sign‑ups and accompanied viewings for new homes.
Qualifications & Requirements
- Experience working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.
- An ability to work closely with customers to tackle complex issues.
- Proactive, organised and able to prioritise time to meet deadlines.
- Excellent communication skills and a customer‑focused approach, understanding the importance of delivering a high standard of service.
- Regular travel required – a driving licence and use of own vehicle or alternative means of getting to required locations is essential.
- Ideally based in Worcester due to the travel required around the patch.
- Basic DBS check required.
Benefits
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family‑friendly policies including generous paternity, maternity, shared parental and adoption leave plus 3 days paid urgent domestic leave.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
Employment Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Other
- Industries: Non‑profit Organisations
Contact: recruitment@platformhg.com or click Apply.
Neighbourhood Officer (Worcester) employer: Platform Housing Group
Platform Housing Group is an excellent employer that values its team members and fosters a supportive work culture. With a commitment to employee growth, you will have opportunities to develop your skills while contributing to the community in Solihull and Birmingham. Enjoy the benefits of a full-time role with a focus on high standards and customer service, all within a dynamic environment that prioritises teamwork and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (Worcester)
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Platform Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Platform Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Platform Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Platform Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Neighbourhood Officer (Worcester)
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Platform Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Neighbourhood Officer (Worcester), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Platform Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Platform Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
