At a Glance
- Tasks: Lead a team to deliver top-notch property repairs and maintenance services.
- Company: Join Platform Property Care, a company dedicated to customer-focused service.
- Benefits: Competitive salary, generous leave, health cash plan, and learning opportunities.
- Other info: Opportunity for career growth in a fast-paced, impactful role.
- Why this job: Make a real difference in your community while leading a dynamic team.
- Qualifications: Experience in property maintenance and strong leadership skills required.
The predicted salary is between 50468 - 50468 £ per year.
Lead locally. Deliver quality. Put customers at the heart of every repair.
Platform Property Care are looking for a passionate and experienced Responsive Repairs Area Manager/ Delivery Manager to lead a team of multi-skilled trade operatives delivering safe, efficient, and customer-focused property repairs and maintenance services in Worcester City.
This is your opportunity to make a real difference—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
Reporting to the Localities Operations Manager, you'll ensure day-to-day operations run smoothly by driving performance, supporting your team's development, maintaining compliance with regulatory and health and safety standards, and delivering an excellent customer experience.
You'll be the vital link between our operating model and frontline delivery, using data, insight, and local knowledge to drive continuous improvement and proactively resolve issues before they escalated.
With customers and our values at the heart of every decision, you’ll build trust and deliver a property repairs and maintenance service that reflects what matters most to the people who live in our homes.
Success in this role will depend on your ability to collaborate closely with colleagues across Housing Operations, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service that meets both operational objectives and customer expectations.
You’ll lead a team of 14 Multi-Skilled Trades Operatives, supported by a Scheduler and a Planner.
The Worcester locality is one of our most dynamic and densely populated patches, covering just six square miles and serving around 7,000 properties.
With approximately 20,000 repairs completed in the area each year, this is a fast-paced role that offers the opportunity to make a significant impact for both customers and colleagues.
- What you'll be doing
- Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency.
- Champion a customer-first approach, taking ownership of service delivery and resolving customer concerns before they escalated.
- Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
- Ensure compliance with HSEQ and regulatory standards.
- Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
- Collaborate across teams and with contractors to deliver joined-up services.
- Promote sustainability goals and responsible resource use.
- Support change by communicating clearly, building resilience and helping the team adapt.
- Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.
- What you'll bring
- Strong technical knowledge of property maintenance and building compliance
- Up-to-date knowledge of Awaab's Law, Health & Safety legislation, Decent Homes Standard, and HHSRS
- Proven experience in leading teams within a Housing or Construction environment and driving service improvements in responsive repairs, voids maintenance or both
- A collaborative, inclusive leadership style with a focus on coaching and development
- Confidence in using digital systems and promoting data best practices
- CIH Level 3 qualification would be desirable
How we'll measure success
- 95% of repairs completed within target
- 85% first-time fix rate
- 95% customer satisfaction with repairs and estates
- High employee engagement and low voluntary turnover
- Delivery of improvements, cost-efficiency, and sustainability outcomes
- Why join us now
This is more than a management role.
It's an opportunity to shape local service delivery, lead a high-performing team, and make a real difference to the customers who live in our homes.
As Platform Property Care continues to evolve, you'll play a key role in embedding our operating model, driving service excellence, and ensuring we deliver safe, efficient, and customer-focused repairs and maintenance services across your locality.
This role involves regular travel across your locality, so a full UK driving licence is essential.
As this is a customer facing role, a DBS check will be required as part of our pre-employment vetting process.
This role is locality based, covering Worcester City, so you will need to live in or close to Worcester.
What we offer
- Up to £50,468 per annum
- Van with fuel card
- 28 days annual leave (plus bank holidays) with the opportunity to buy/ sell up to 5 days extra per year.
- Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Interviews will take place at our Worcester Office on 20th and 21st August.
We do not require recruitment agency support at this time – all speculative CVs will be treated as a direct application.
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Localities Area Manager (Housing Repairs & Maintenance) in Worcester employer: Platform Housing Group
Platform Housing Group is an excellent employer that values its team members and fosters a supportive work culture. With a commitment to employee growth, you will have opportunities to develop your skills while contributing to the community in Solihull and Birmingham. Enjoy the benefits of a full-time role with a focus on high standards and customer service, all within a dynamic environment that prioritises teamwork and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Localities Area Manager (Housing Repairs & Maintenance) in Worcester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Platform Housing Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Localities Area Manager (Housing Repairs & Maintenance) at Platform Housing Group.
We think you need these skills to ace Localities Area Manager (Housing Repairs & Maintenance) in Worcester
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Platform Housing Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
