Home Ownership Officer
Company: Platform Housing Group
Salary: £34,286 to £38,096 a year
Location: B37 7YD
Job type: Contract
Posting date: 29 Oct 2026
Closing date: 11 Nov 2026
Location: Home-based with travel to offices
Basis: Full-Time, fixed-term for up to 12 months
About the role
Would you like to join our team and make a difference as a Home Ownership Officer?
We have a fantastic opportunity for a Home Ownership Officer to join our team. You'll play a key role ensuring people matter by promoting customer satisfaction, ensuring our customers receive a quality and helpful value for money service. This is a great opportunity to gain experience and new skills, as you will have exposure to a number of different teams within Platform Housing.
The Home Ownership Officer reports into a collaborative team and you will receive support and training in the role from day one. Whilst this is home-based role, you will work alongside your Home Ownership colleagues in our offices. This will mostly be at our Birmingham Business Park office, however, once a month this will be at our Central Park, Worcester office.
This role is fixed term maternity cover for up to 12 months.
Responsibilities
- You will be responsible for managing and delivering an excellent service to our shared owners, leaseholders and freeholders.
- Effectively deal with and resolve lease management queries, ensuring arrears are managed effectively in order to limit lender repossessions and dealing with rent and service charge queries.
- Provide a front‑line leasehold management service including processing legal notices and applications for subletting, re‑mortgages and lease extensions.
- Make necessary referrals to sustainable tenancies teams, wellbeing fund and signpost to external support agencies such as Citizens Advice and National Debtline.
Requirements
- You’ll have a background of working within a Home Ownership or Housing Management team with a knowledge of current leasehold legislation.
- Experience of working in an income collection role for leaseholders/shared owners and freeholders would be advantageous.
- You’ll have a strong customer focus.
- You will be proactive. You’ll have a strong personal drive, be flexible in your approach and be able to manage your own workload.
- Confident communicator with the ability to deal with wide range of people.
- You will possess a personal drive and determination to achieve challenging high‑performance targets.
- This role also requires a Basic DBS check.
Benefits
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies
- Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
- Non‑ contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Interview Details
Interviews are scheduled to take place on Wednesday 18th November via Microsoft Teams.
Contact
For more information please contact recruitment@platformhg.com
Proud member of the Disability Confident employer scheme
#J-18808-Ljbffr
Home Ownership Officer in Worcester employer: Platform Housing Group
Platform Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong focus on community impact in Nottinghamshire and Leicestershire, employees benefit from a collaborative environment, ongoing training opportunities, and the chance to make a meaningful difference in residents' lives through efficient property repairs and maintenance.
