Platform Housing Group in Worcester is seeking a role focused on investigating customer feedback and complaints. The role is hybrid, based in Worcester with required travel to customer homes as part of case investigations; a driving licence and own vehicle are essential.
You will handle multi-channel responses and collaborate with colleagues and external stakeholders to resolve complex issues, with opportunities for professional development and a comprehensive benefits package.
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Customer Experience & Resolution Advocate Hybrid Worcester employer: Platform Housing Group
Platform Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong focus on community impact in Nottinghamshire and Leicestershire, employees benefit from a collaborative environment, ongoing training opportunities, and the chance to make a meaningful difference in residents' lives through efficient property repairs and maintenance.
