Platform Housing Group is seeking an experienced Customer Experience Advisor to join our dynamic team in Worcester. The role focuses on complaint investigations and cross-team collaboration to ensure a high-quality end-to-end customer journey.
You will work across Triage, QA and Aftercare, attending Worcester meetings and site visits as required, with a DBS check and flexible multi-channel communication skills.
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Customer Experience Investigator in Worcester employer: Platform Housing Group
Platform Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong focus on community impact in Nottinghamshire and Leicestershire, employees benefit from a collaborative environment, ongoing training opportunities, and the chance to make a meaningful difference in residents' lives through efficient property repairs and maintenance.
