At a Glance
- Tasks: Engage with customers to improve services and ensure their voices are heard.
- Company: Join Platform Housing Group, a community-focused organisation.
- Benefits: Enjoy flexible hours, up to 28 days leave, and health cash plans.
- Other info: Disability Confident employer offering interviews to eligible applicants.
- Why this job: Make a real impact in your community while working part-time.
- Qualifications: Experience in customer engagement and effective communication skills required.
The predicted salary is between 30000 - 35000 € per year.
Salary: £31,361-£34,845 pro rata (depending on experience)
Location: Home based with occasional travel across our geography to attend customer events and to our Worcester/Solihull offices as required
Basis: Permanent, Part Time (17.5 hours per week).
We are currently recruiting for a Customer Engagement Officer to join our team at Platform Housing Group, on a part time basis working 17.5 hours per week and we're flexible on when those hours are worked. You will have an opportunity to have a real impact and ensure our customers' voices are heard.
Overview
The Customer Engagement Officer will be responsible for enhancing, promoting and managing the involvement of customers in making decisions about their homes and communities, and co-designing the services offered by Platform Housing to put customers at the heart of everything we do.
Key Responsibilities
- Work with involved customers to help improve our services and use a range of communication tools to engage effectively with wider communities and external partners
- Develop relationships with key service areas and departments to embed a customer centric approach, supporting colleagues to effectively engage customers
- Maintain a consistent approach to logging customer engagement across the Group in a way that can evidence impact and value
- Work with Customer panels to carry out reviews of the effectiveness and impact of the customer engagement initiatives and make recommendations for future development
- Participate in occasional travel to our offices for collaborative team working days, approximately once or twice a month, and attend events as required
Key Requirements
- Previous experience of working in a Customer or Community Engagement role
- Experience of facilitating customer engagement initiatives – including leading meetings, focus groups and community events
- Knowledge of the legal and regulatory framework relevant to Housing
- Experience of designing effective communication materials for customers
- An ability to communicate effectively with internal or external stakeholders
- Must be able to drive and have access to a vehicle due to occasional need to travel to Platform sites
- DBS check carried out before commencing employment
Benefits
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Other Information
Disability Confident – Platform Housing Group is a Disability Confident employer and offers an interview to any applicant that declares a disability and meets the minimum criteria for the role. We will be reviewing applications throughout the campaign and would therefore encourage early applications as this position may close earlier than the published closing date. Interviews will be scheduled for the week commencing 1st June.
Customer Engagement Officer (Part Time 17.5 hours) in Worcester employer: Platform Housing Group
Platform Housing Group is an exceptional employer that prioritises customer engagement and community involvement, offering a flexible part-time role that allows you to make a meaningful impact. With generous benefits such as up to 28 days of annual leave, a robust pension scheme, and comprehensive health cash plans, we foster a supportive work culture that values employee growth and wellbeing. Our commitment to inclusivity and development ensures that every team member can thrive while contributing to the heart of our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer (Part Time 17.5 hours) in Worcester
✨Tip Number 1
Get to know the company! Research Platform Housing Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Engagement Officer role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for those interviews! Think about how your past experiences align with the key responsibilities of the role. Be ready to share specific examples of how you've successfully engaged customers or improved services in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Platform Housing Group team. Good luck!
We think you need these skills to ace Customer Engagement Officer (Part Time 17.5 hours) in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Customer Engagement Officer role. Use keywords from the job description to show us you understand what we're looking for.
Showcase Your Experience:Don’t just list your previous roles; tell us about specific projects or initiatives where you’ve successfully engaged customers. We want to see how you’ve made a difference in past positions!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills right away.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Make sure you understand the role of a Customer Engagement Officer inside out. Familiarise yourself with Platform Housing Group's mission and values, and think about how your experience aligns with their customer-centric approach.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully facilitated customer engagement initiatives. Whether it’s leading meetings or designing communication materials, be ready to discuss how these experiences can benefit the team.
✨Engage with Enthusiasm
During the interview, demonstrate your passion for customer engagement. Talk about why you believe it's important to put customers at the heart of decision-making and how you plan to enhance their involvement in the services offered.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the current customer engagement initiatives and how you can contribute to their success. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
