At a Glance
- Tasks: Support the Property Care Planning team with administrative activities and customer service.
- Company: Join a supportive team focused on delivering excellent customer experiences.
- Benefits: Competitive salary, home-based work, and opportunities for professional growth.
- Other info: Flexible working with occasional travel to our Worcester office.
- Why this job: Make a difference by ensuring smooth operations and great customer interactions.
- Qualifications: Previous admin experience, strong communication skills, and IT proficiency required.
The predicted salary is between 28072 - 28072 £ per year.
£25,265 - £28,072 per annum depending on experience. Home based within commutable distance of our Group office in Worcester with occasional travel for meetings as required. We are looking for an Administrator to support our Property Care Planning team by managing administrative activities and delivering a great customer experience.
Responsibilities include:
- Logging and completing repair tickets—including out of hours emergencies and subcontractor repairs—and sending confirmation details to operatives where applicable.
- Inputting timesheets, overtime forms, and out of hours payments for all PPC workforce, ensuring accurate records within a variety of IT systems.
- Creating and sending appointment letters, e‑mails, and other correspondence to support a customer‑focused service.
Qualifications:
- Previous experience of working in a similar administrative role.
- Customer focused approach.
- GCSE English and Maths or good standard of Maths and English.
- Housing experience would be ideal but not essential.
- Excellent time management and organisational skills, able to prioritise workload.
- Excellent written and verbal communication skills.
- Confident using IT systems and MS Office suite.
- Strong administration skills and attention to detail.
While this role is home based, you should be within a commutable distance to travel occasionally to our Group office located at Central Park, Worcester. This role is on a fixed‑term contract until August 2027.
Administrator (12 Month FTC) in Worcester employer: Platform Housing Group
Join our dynamic team as an Administrator, where you will play a vital role in supporting our Property Care Planning team from the comfort of your home, while being part of a supportive work culture that values customer service and teamwork. With competitive pay and opportunities for professional growth, you will enjoy a flexible working environment and the chance to contribute to meaningful projects, all while being conveniently located near our Group office in Worcester for occasional meetings. We are committed to fostering a positive atmosphere that encourages development and collaboration among our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator (12 Month FTC) in Worcester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Platform Housing Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Platform Housing Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrator (12 Month FTC) in Worcester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Platform Housing Group.
How to prepare for a job interview at Platform Housing Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Platform Housing Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Platform Housing Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
