At a Glance
- Tasks: Guide customers through their home ownership journey with clarity and empathy.
- Company: Join one of the UK's largest housing associations committed to colleague development.
- Benefits: Enjoy up to 28 days annual leave, health cash plan, and a supportive work environment.
- Other info: Home-based role with occasional travel to offices in Solihull and Worcester.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a collaborative team.
- Qualifications: GCSEs in Maths and English, customer-focused with strong organisational skills.
The predicted salary is between 30973 - 30973 £ per year.
- Staircasing and Resales Advisor
- £ 27,876 - £ 30,973 per annum (depending on experience)
- Home based with travel to offices as required
- Fixed term contract until 31 May 2027
- Full time 35 hours per week
Help customers take the next step in their home ownership journey.
We're looking for a Staircasing and Resales Advisor to join our Home Ownership team on a fixed-term contract until 31 May 2027, contributing to the continued growth of our service and helping customers achieve their home ownership goals
In this varied role, you'll support shared ownership customers through the full staircasing and resale journey from first enquiry through to legal completion, ensuring every stage is accurate, timely and clearly communicated.
You'll guide customers through what can be a complex process with clarity, empathy and confidence.
If you take pride in delivering excellent customer service, have strong attention to detail and understand the staircasing and resales journey, this is a great opportunity to use your expertise in a fast-paced, supportive team where your work genuinely makes a difference.
What you’ll be doing
- Overseeing the full home ownership resale journey, from initial enquiry right through to legal completion.
- Ensuring all staircasing sales meet regulatory requirements while supporting the team in achieving the Group's annual staircasing targets.
- Building strong relationships and communicating effectively with customers, external solicitors, and internal teams.
- Processing and reviewing legal documentation, taking reservation payments on behalf of the sales team, and managing the distribution of digital post.
- Maintaining accurate, well-organised records and correspondence to ensure a smooth and compliant process.
Why join us?
As one of the UK's largest housing associations, we're committed to helping our colleagues develop.
This role offers an excellent opportunity to broaden your home ownership expertise while gaining valuable experience within a collaborative and supportive team.
What we’re looking for
- GCSEs in Maths and English (Grade C/4 or above and strong numeracy/literacy, with demonstrable administration experience.
- Customer-focused, with experience working directly with customers and ideally within property sales, home ownership, or legal teams
- Excellent communication and first-class organisational skills, with the ability to meet deadlines and proactively drive results.
- Knowledge of current housing legislation (desirable), alongside a commitment to continuously improving services and working collaboratively with others.
While this role is home-based, you'll need to occasionally travel and work from Group offices based in Solihull and Worcester and other locations if required.
Some of the great benefits we can offer you
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
- Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more.
- Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
Interested in more than one opportunity?
We're currently recruiting for both permanent and fixed-term Staircasing and Resales Advisor roles.
If you're happy to be considered for either opportunity, simply let us know in your application.
We’ll take your preferences into account and discuss the options with you during the recruitment process.
We plan to conduct interviews from 17th August 26 and will be in touch with shortlisted candidates to arrange a convenient time.
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Staircasing and Resales Advisor (Fixed Term until 31 May 27) employer: Platform Housing Group
Platform Housing Group is an excellent employer that values its team members and fosters a supportive work culture. With a commitment to employee growth, you will have opportunities to develop your skills while contributing to the community in Solihull and Birmingham. Enjoy the benefits of a full-time role with a focus on high standards and customer service, all within a dynamic environment that prioritises teamwork and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Staircasing and Resales Advisor (Fixed Term until 31 May 27)
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Platform Housing Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Platform Housing Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Platform Housing Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Staircasing and Resales Advisor (Fixed Term until 31 May 27)
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Staircasing and Resales Advisor (Fixed Term until 31 May 27) role at Platform Housing Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Platform Housing Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Platform Housing Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Platform Housing Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Platform Housing Group.
