At a Glance
- Tasks: Lead teams to enhance operations and customer service in Retirement Villages.
- Company: Join a value-driven organisation focused on trust, respect, and wellbeing.
- Benefits: Enjoy 28 days leave, health plans, discounts, and a supportive work environment.
- Other info: Home-based role with travel to support three schemes weekly.
- Why this job: Make a genuine difference every day while mentoring and developing your team.
- Qualifications: Strong people-management skills and experience in housing management required.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience leading teams to make a real difference? We are looking for a Retirement Villages Service Manager to join us to drive high‑performing operational management across our Retirement Village portfolio. This role is responsible for leading day‑to‑day operations for the Retirement Villages based in a defined area (Tamworth, Skegness and Louth in Lincolnshire) ensuring compliance, safety and an outstanding customer service.
Why Join Us
You’ll be joining a value‑driven organisation. At Platform Housing, you’ll be surrounded by a collaborative team that champions trust, respect and wellbeing. You’ll have the space to mentor others and develop your own professional growth. This is a role where you can make a genuine difference every day, supporting colleagues to thrive and delivering a service that enhances the lives of our customers.
Responsibilities
- Working to ensure a balanced and vibrant community to enable sustainability for each location and ongoing viability for all stakeholders.
- Investigating complaints and concerns regarding the service and collating responses to enquiries.
- Assisting with the review of service offerings to reflect customer needs; you will also contribute to service charge reviews to reflect changes.
- Contributing to the development of a team operational plan, taking ownership of identified tasks and projects as agreed with the Retirement Villages Operations Manager.
- Ensuring appropriate assessment of applicants to determine suitability of vacancies as they arise in accordance with policies, procedures and allocation panels.
- Holding regular team meetings to focus on team action plans, compliance and overall performance.
- Regularly mentoring and coaching your team to ensure they are supported to bring their best to their roles.
- Assisting with providing information to set budgets.
Where is this role based?
Whilst this is a home‑based role, you will be required to travel to schemes to support your team approximately once a week. You will be responsible for three schemes, that are based in Skegness, Louth and Tamworth.
Qualifications
- Great people‑management skills, including motivational team building and people engagement skills.
- The ability to deliver excellent customer experience and engagement, ensuring appropriate data handling and controls.
- Maintain good customer relationships, internally and externally.
- Experience of performance management, compliance and quality assurance monitoring including complaint investigation resolution.
- You will be able to manage multiple priorities at once with effective organisational and planning skills.
- It is essential you have a driving licence and access to own vehicle with business use.
- You have experience of working in a Supported or Housing management related field, including the management of a dispersed workforce.
Benefits
- 28 days annual leave (pro rata) with the opportunity to buy and sell leave.
- Family‑friendly policies.
- Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Non‑contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies.
- Reward & Recognition scheme with retailer discounts and cash back.
- Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Supportive working environment with great learning and development opportunities.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please refer to our website.
Retirement Villages Service Manager in Skegness employer: Platform Housing Group
At Platform Housing, we pride ourselves on being a value-driven organisation that fosters a collaborative and supportive work culture. As a Retirement Villages Service Manager, you will not only lead a dedicated team but also have the opportunity to make a meaningful impact in the lives of our residents across Tamworth, Skegness, and Louth. With excellent benefits, professional development opportunities, and a commitment to employee wellbeing, we ensure that our staff thrive in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Villages Service Manager in Skegness
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement and housing sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company culture at Platform Housing. Understand their values around trust, respect, and wellbeing. This will help you align your answers with what they’re looking for and show that you’re a great fit for their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on your people-management skills and how you can drive high performance in a team. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles there, so keep checking back for new opportunities that match your skills.
We think you need these skills to ace Retirement Villages Service Manager in Skegness
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading teams and driving operational success. We want to see how you've made a difference in previous roles, so share specific examples that showcase your people-management skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand our values and can demonstrate how they align with our mission.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Retirement Villages Service Manager. Familiarise yourself with the key responsibilities, such as operational management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading teams, be prepared to discuss your experience in team management. Think of specific examples where you've motivated your team or resolved conflicts. Highlighting your people-management skills will demonstrate that you can drive high performance in the retirement villages.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, you might be asked how you would handle a complaint from a resident. Practise structuring your answers using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company culture, team dynamics, or future projects. This not only shows your interest but also helps you determine if the organisation aligns with your values and career goals.
