At a Glance
- Tasks: Coordinate scheduling and ensure high-quality repair services for customers.
- Company: Join Platform Property Care, a growing property maintenance business.
- Benefits: Competitive salary, full-time or part-time options, and career growth opportunities.
- Other info: Dynamic environment with a focus on continuous improvement and teamwork.
- Why this job: Be the central point of contact and make a real impact on customer satisfaction.
- Qualifications: Experience with scheduling systems and strong communication skills required.
The predicted salary is between 25000 - 37000 € per year.
The following details apply to the role of Scheduler at Platform Property Care.
Location: Market Harborough
Salary: £31,140 per annum
Contract Type: Permanent
Full Time or Part Time: Full Time
Closing Date: 6 November 2025
Are you a natural problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where every day brings new challenges? If so, we have an exciting opportunity for you to join our Property Care team as a Scheduler, based in Market Harborough and the surrounding area. As the central coordinator of our in-day operations, you'll play a vital role in ensuring our customers receive a smooth, reliable, and high-quality repair service. You'll be responsible for real-time scheduling, matching the right operative to each job, and ensuring appointments are kept and repairs are completed right the first time.
What You’ll Be Doing:
- Championing a customer-first approach in all scheduling and communications.
- Managing real-time scheduling and resolving in-day issues to prevent service disruption.
- Coordinating emergency and out-of-hours jobs with on-call operatives or subcontractors.
- Serving as the central point of contact for customers, operatives, and the call centre to maintain workflow and customer satisfaction, providing updates as and when needed.
- Providing scheduling, support, coordination, and administrative support to our mobile workforce.
- Supporting continuous improvement and identifying opportunities to enhance service delivery.
What We’re Looking For:
- Experience using scheduling or workforce management systems (e.g., DRS, Open Housing) and planning a field-based, multi-skill trades workforce.
- A strong, customer-focused mindset with the ability to resolve queries and complaints professionally.
- Excellent communication and organisational skills.
- Ability to adapt to changing priorities and manage multiple demands.
- GCSEs in English and Maths (or equivalent).
Be Part of Something Bigger. Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job—our vision is clear, we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team. This is a fantastic opportunity to make a real impact in a role that’s central to our commitment to “Keeping the Promise” to our customers. If you are an experienced Scheduler and this sounds like the role for you, please click Apply Now to complete an application and upload your CV. We do not require recruitment agency support at this time— all speculative CVs will be treated as a direct application.
Scheduler in Market Harborough employer: Platform Housing Group
At Platform Property Care, we pride ourselves on fostering a dynamic and supportive work environment in Market Harborough, where our employees are empowered to excel in their roles. With a strong focus on customer service and continuous improvement, we offer comprehensive training and development opportunities that encourage personal and professional growth. Join us to be part of a dedicated team that values collaboration, innovation, and making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Market Harborough
✨Tip Number 1
Get to know the company! Research Platform Property Care and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the Scheduler role is all about managing real-time issues, think of examples from your past where you've successfully resolved challenges. Be ready to share these during your interview.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've put customers first in previous roles. Highlight any experiences where you’ve gone above and beyond to ensure satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Platform Property Care team.
We think you need these skills to ace Scheduler in Market Harborough
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond to solve problems and keep customers happy!
Tailor Your CV:Customise your CV to reflect the skills and experiences that match the Scheduler role. Use keywords from the job description to show us you’re the perfect fit for our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to understand and free of jargon.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Platform Property Care.
How to prepare for a job interview at Platform Housing Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler role at Platform Property Care. Familiarise yourself with their customer-first approach and how real-time scheduling works. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Problem-Solving Skills
As a Scheduler, you'll need to tackle unexpected challenges daily. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will highlight your ability to think on your feet and adapt to changing priorities.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your organisational skills and customer-focused mindset.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
