At a Glance
- Tasks: Lead teams to enhance operations in Retirement Villages and ensure outstanding customer service.
- Company: Join a value-driven organisation focused on trust, respect, and wellbeing.
- Benefits: Enjoy 28 days leave, health plans, discounts, and a supportive work environment.
- Other info: Home-based role with travel to support three schemes in the Midlands.
- Why this job: Make a genuine difference every day while mentoring and developing your team.
- Qualifications: Experience in housing management and strong people management skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Home based (Midlands/Lincolnshire)
Basis: Permanent, Full-Time
Do you have experience leading teams to make a real difference? We are looking for a Retirement Villages Service Manager to join us to drive high-performing operational management across our Retirement Village portfolio. This role is responsible for leading day-to-day operations for the Retirement Villages based in a defined area (Tamworth, Skegness and Louth in Lincolnshire) ensuring compliance, safety and an outstanding customer service.
Why join us as Retirement Village Service Manager? You'll be joining a value driven organisation. At Platform Housing, you'll be surrounded by a collaborative team that champions trust, respect and wellbeing. You'll have the space to mentor others and develop your own professional growth. This is a role where you can make a genuine difference every day, supporting colleagues to thrive and delivering a service that enhances the lives of our customers.
What could you be doing?
- Working to ensure a balanced and vibrant community to enable sustainability for each location and ongoing viability for all stakeholders.
- Investigating complaints and concerns regarding the service and collating responses to enquiries.
- Assisting with the review of service offerings to reflect customer needs. You will also contribute to service charge reviews to reflect changes.
- Contribute to the development of a team operational plan, taking ownership of identified tasks and projects as agreed with the Retirement Villages Operations Manager.
- Ensure appropriate assessment of applicants to determine suitability of vacancies as they arise in accordance with policies, procedures and allocation panels.
- Hold regular team meetings to focus on team action plans, compliance and overall performance.
- Regularly mentoring and coaching your team to ensure they are supported to bring their best to their roles.
- Assisting with providing information to set budgets.
Where is this role based? Whilst this is a home-based role, you will be required to travel to schemes to support your team approximately once a week. You will be responsible for three schemes, that are based in Skegness, Louth and Tamworth.
What are some things we need from you?
- You will have experience of working in a Supported or Housing management related field including the management of a dispersed workforce.
- Great People Management skills, including motivational team building and people engagement skills.
- The ability to deliver excellent customer experience and engagement, ensuring appropriate data handling and controls.
- Maintain good customer relationships, internally and externally.
- Experience of performance management, compliance and quality assurance monitoring including complaint investigation resolution.
- You will be able to manage multiple priorities at once with effective organisational and planning skills.
- It is essential you have a driving licence and access to own vehicle with business use. Candidates will ideally be based in the East Midlands. This role also requires an Enhanced DBS.
What are some of our great benefits?
- 28 days annual leave (pro rata) with the opportunity to buy and sell leave.
- Family friendly policies.
- Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Non-contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies.
- Reward & Recognition scheme with retailer discounts and cash back.
- Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Supportive working environment with great learning and development opportunities.
Retirement Villages Service Manager employer: Platform Housing Group
At Platform Housing, we pride ourselves on being a value-driven organisation that fosters a collaborative and supportive work culture. As a Retirement Villages Service Manager, you'll not only lead a dedicated team but also have ample opportunities for professional growth while making a meaningful impact in the lives of our residents. With benefits like a generous leave policy, health plans, and a strong emphasis on employee wellbeing, this home-based role allows you to thrive both personally and professionally while serving communities in the Midlands and Lincolnshire.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Villages Service Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Platform Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Platform Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Platform Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Platform Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Retirement Villages Service Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Platform Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Retirement Villages Service Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Platform Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Platform Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
