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For Companies At a Glance
- Tasks: Keep communal areas clean and assist with events in a retirement village.
- Company: Join a supportive housing team dedicated to enhancing residents' lives.
- Benefits: Part-time hours offer flexibility, perfect for students balancing studies and work.
- Why this job: Make a real difference in residents' lives while developing valuable skills.
- Qualifications: Experience in cleaning is a plus; customer focus and empathy are essential.
- Other info: Enhanced DBS check required; enjoy a friendly and engaging work environment.
The predicted salary is between 22000 - 30000 £ per year.
The Vacancy
We have an opportunity for a Facilities Assistant to join our specialist housing team based at Cathedral Park, Holmer, Hereford, with occasional travel to nearby schemes and Platform Housing offices when required.
The Facilities Assistant will be responsible for ensuring communal areas, facilities, and equipment are well-kept and clean to the agreed specification and standard. You will also support the delivery of events and activities within the villages, interact with residents, and respond to any queries and concerns.
In return, you will have the opportunity to learn new skills and develop your experience within a supportive environment. We are dedicated to providing a warm and engaging environment for our residents, and you will have the opportunity to make a real difference.
This is a part-time role averaging 17.5 hours per week. You will work a 2-week rolling rota, Monday to Sunday (some flexibility within these hours is possible)—ideal for someone balancing other commitments while making a meaningful impact.
* This figure is made up of your base salary of £11, per annum and an additional payment of £ per annum
What could you be doing?
- Undertaking communal cleaning duties, ensuring a safe and hygienic environment.
- Reporting any wellbeing or safeguarding concerns to the Retirement Housing Officer team.
- Liaising with colleagues and residents to deliver the right first-time service within the retirement village.
- Assisting with the set-up, delivery, and clean-up of events, activities, and social functions.
- Reporting repairs to colleagues promptly to ensure safety for colleagues and residents.
Some things we need from you:
- Experience in a cleaning role is desirable.
- Knowledge of health and safety related to cleaning, including COSHH and PPE use.
- A customer-focused approach with the ability to show empathy.
- Keen to deliver high standards and improve services.
- Confidence using digital devices, ICT software, and systems.
- An Enhanced DBS check is required for this role.
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Retirement Village Facilities Assistant employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Village Facilities Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of retirement villages. Understanding the unique environment and the importance of creating a safe, clean, and engaging space for residents will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in cleaning or facilities management, especially in environments similar to a retirement village. Be ready to discuss how your skills can contribute to maintaining high standards of cleanliness and safety.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've interacted positively with clients or residents in past roles. This will demonstrate your ability to empathise and respond effectively to the needs of the residents.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since this role involves a rolling rota, showing that you can adapt to different schedules will make you a more attractive candidate.
We think you need these skills to ace Retirement Village Facilities Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Facilities Assistant position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: Emphasise any previous experience in cleaning or facilities management roles. Mention your knowledge of health and safety regulations, as well as your customer service skills, to demonstrate your suitability for the role.
Showcase Your Soft Skills: Since the role involves interacting with residents and supporting events, make sure to showcase your empathy, communication skills, and ability to work collaboratively. Use examples from past experiences to illustrate these qualities.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in this role.
How to prepare for a job interview at Platform Housing Group
✨Show Your Cleaning Experience
Be prepared to discuss your previous cleaning roles and how they relate to the responsibilities of a Facilities Assistant. Highlight any specific techniques or standards you follow to ensure cleanliness and hygiene.
✨Demonstrate Customer Focus
Since this role involves interacting with residents, it's crucial to showcase your customer service skills. Share examples of how you've handled queries or concerns in the past, emphasising your empathy and willingness to help.
✨Familiarise Yourself with Health and Safety
Brush up on your knowledge of health and safety regulations, particularly those related to cleaning. Be ready to discuss COSHH and PPE, as understanding these will show your commitment to maintaining a safe environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to report repairs or manage events, and be ready to explain how you approached these situations effectively.
