Retirement Housing Officer Worcestershire

Salary £30,681 per annum + excellent benefits

Location: Rowan Court, Worcester with travel across Worcestershire

This is a Permanent, Full Time vacancy that will close in 5 days at 23:59 BST.

The Vacancy

We’re looking for a confident, compassionate, and community-minded Retirement Housing Officer to join our team in the Severn region — covering areas including Droitwich, Malvern, Bromyard, Hereford, Worcester, Upton, and nearby villages. In this role, you’ll be supporting residents living in retirement properties within the community. These homes range from bungalows to flats, and you’ll play a key role in helping older residents live independently and securely. Based from Rowan Court in Worcester, you’ll manage a busy, varied patch — responding to housing-related issues, safeguarding concerns, anti-social behaviour, and tenancy queries. You’ll work in the community and closely with social workers, health professionals, families, police and other internal teams to provide excellent, person-centered support. No two days are the same — you’ll have the opportunity to take ownership of cases and build rapport with the people you support, in the community. The role is site-based, 35 hours per week (typically worked 9am-5pm however we can offer some flexibility), and includes occasional participation in an out-of-hours on-call rota (around once every 3 months).

About You

• You’ll be someone who thrives in a varied role, with strong housing knowledge, people skills, and the ability to work confidently and independently across a large geographical area.
• You’ll come from a community-based role with the experience of being able to adapt to different challenges whilst maintaining a calm and responsive approach.
• You’ll have excellent customer service skills and be able to change your approach accordingly.
• You’ll have exceptional time management skills and an understanding that some cases will be time sensitive.
• You’ll be customer focused and have some awareness of working with vulnerable adults and safeguarding.
• You’ll have great interpersonal skills and be able to communicate with people from diverse backgrounds.
• You’ll also be very confident in using ICT software such as Microsoft Packages systems and the ability to adapt to using other systems.
• You’ll have experience and knowledge of updating records and ensuring accurate information is being recorded.
• You’ll have the ability to work as part of a multi-disciplinary team to ensure the needs of our customers are being met.
• You’ll have a Drivers Licence, access to a car and able to travel across Worcestershire.

The Company

Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives. You will join the largest social housing association in the Midlands. We’re much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

People Matter: We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships.

Own It: We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do.

One Team: We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen.

Be Brave: We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.