At a Glance
- Tasks: Support residents in retirement housing, ensuring their wellbeing and tenancy management.
- Company: Join a caring team at Platform Housing Group in beautiful Derbyshire.
- Benefits: Enjoy up to 28 days leave, health cash plan, and generous family policies.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Make a real difference in the lives of older adults while developing your career.
- Qualifications: Experience in customer service and a passion for helping vulnerable adults.
The predicted salary is between 31905 - 31905 £ per year.
Salary: Up to £31,905 plus on call payments
Location: Hoyle Court (DE45 1EH) and Underhall (DE4 3SD)
Basis: Permanent, Full Time
Are you a Housing Officer looking to make a difference? Do you have a passion for Specialist Housing or Supported Living? We have an opportunity for a Retirement Housing Officer to join our Specialist Housing team based in Derbyshire. This role will be based at Hoyle Court and Underhall in Derbyshire, however there will be an occasional requirement to work at other sites around Derbyshire during periods of absence.
This is a full-time role working 35 hours per week between 8:30am and 4:30pm, Monday to Friday. You may also be required to be part of an on-call rota for approximately two weeks of the year.
What could you be doing?
- Providing a housing and tenancy management service to maximise tenancy sustainment.
- Being a regular and flexible customer contact for the residents, providing practical and preventative support and advice.
- Signposting to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.
- Providing effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks.
- Responding, investigating and taking timely action to reported breaches of tenancy agreements.
What are some things that we need from you?
- Experience of working in a customer-facing role in a Housing organisation or with older people in a community/retirement housing.
- Customer focused with experience of working with customers to solve complex issues.
- An awareness of working with vulnerable Adults would be desirable.
- Knowledge of TEC alarm systems and Fire Alarm Systems, such as Le Grand and Appello is desirable.
- Great interpersonal skills and used to communicating with people from diverse backgrounds.
- Keen to deliver high standards with an ability to look to improve services.
- Confidence using digital devices, ICT software and systems.
- A driving license and use of your own vehicle will be required.
- Based in Derbyshire.
- An Enhanced DBS check is also required for this role.
What are some of our excellent benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
Interviews are scheduled to take place at Hoyle Court on 17th June or 22nd June. Please contact recruitment@platformhg.com if you have any questions about the role or working at Platform Housing Group.
Retirement Housing Officer — Community & Wellbeing employer: Platform Housing Group
At Platform Housing Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Retirement Housing Officer in the beautiful Derbyshire region, you will benefit from generous annual leave, family-friendly policies, and a comprehensive health cash plan, all while making a meaningful impact in the lives of our residents. Join us to grow your career in a role that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Housing Officer — Community & Wellbeing
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older adults. Attend local events or join online forums to connect with potential colleagues and learn about opportunities that might not be advertised.
✨Tip Number 2
Prepare for your interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting vulnerable adults and enhancing community wellbeing.
✨Tip Number 3
Showcase your interpersonal skills during interviews. Use examples from your past roles where you’ve successfully resolved complex issues or provided exceptional customer service, especially in a housing context.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Retirement Housing Officer — Community & Wellbeing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retirement Housing Officer role. Highlight your experience in housing or working with older people, and show us how your skills align with what we're looking for.
Show Your Passion:Let your enthusiasm for community and wellbeing shine through! We want to see your passion for supporting residents and making a difference in their lives. Share any relevant experiences that demonstrate this.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Make sure you understand the role of a Retirement Housing Officer inside out. Familiarise yourself with the responsibilities mentioned in the job description, like tenancy management and providing support to residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your customer-facing experience, especially with older people or vulnerable adults. Think about times when you've solved complex issues or improved services, as these will resonate well with the interviewers.
✨Brush Up on Relevant Knowledge
Since knowledge of TEC alarm systems and fire safety is desirable, do a bit of research on these topics. Being able to discuss them during your interview will show that you're proactive and ready to hit the ground running.
✨Be Personable and Engaging
As this role involves regular contact with residents, it's crucial to demonstrate your interpersonal skills. Practice being warm and approachable in your responses, and think about how you can convey your passion for community wellbeing and support during the interview.
