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- Tasks: Coordinate repairs and maintenance scheduling to ensure top-notch customer service.
- Company: Join Platform Property Care, a growing team dedicated to exceptional service.
- Benefits: Enjoy free onsite parking and be part of a supportive work environment.
- Why this job: Make a real impact in a role that keeps our customers happy and satisfied.
- Qualifications: Experience with scheduling systems and a strong customer-focused mindset required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Are you a natural problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where every day brings new challenges? If so, we have an exciting opportunity for you to join our Property Care team as a Scheduler, based in Worcester, Redditch, Droitwich and Kidderminster.
As the central coordinator of our in-day operations, you'll play a vital role in ensuring our customers receive a smooth, reliable, and high-quality repair service. You'll be responsible for real-time scheduling, matching the right Multi-skill Trades Operative to each job, and ensuring appointments are kept and repairs are completed right first time.
What You'll Be Doing:
- Championing a customer-first approach in all scheduling and communications.
- Managing real-time scheduling and resolving in-day issues to prevent service disruption.
- Coordinating emergency and out-of-hours jobs with on-call Multi-skill Trade operatives or subcontractors.
- Central point of contact to customers, and to operatives and the call centre to maintain workflow and customer satisfaction, providing updates as and when needed.
- Scheduling, support, coordination and administration support to our mobile workforce.
- Supporting continuous improvement and identifying opportunities to enhance service delivery.
We're Looking For Someone:
- With proven experience of using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi-skill trades workforce, within a Housing repairs environment or within facilities/construction.
- A strong customer-focused mindset with the ability to resolve queries and complaints professionally.
- Excellent communication and organisational skills.
- Demonstrates a proactive approach to managing both their own and others' workload, tasks, and job planning.
- Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.
- GCSEs in English and Maths (or equivalent).
As our teams are patch based you'd also need to be based in or close to Worcester, Redditch, Droitwich and Kidderminster, as your local knowledge will help you succeed in this role. You will be based in our Worcester office which has free onsite car parking.
Be Part of Something Bigger
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
This is a fantastic opportunity to make a real impact in a role that's central to our commitment to “Keeping the Promise” to our customers.
If you are an experienced Scheduler and this sounds like the role for you, then please visit our careers page www.platformhg.com/join-our-team to complete an application and upload your CV.
We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.
Repairs & Maintenance Scheduler employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs & Maintenance Scheduler
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Scheduler role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think of examples from your past experiences that highlight your problem-solving skills and adaptability in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our Property Care team and ready to make an impact!
We think you need these skills to ace Repairs & Maintenance Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with scheduling and workforce management systems. We want to see how your skills match the role, so don’t be shy about showcasing your customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about repairs and maintenance scheduling. Share specific examples of how you've tackled challenges in fast-paced environments – we love a good story!
Show Off Your Communication Skills: As a Scheduler, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it’s through your CV or cover letter, let us see how you keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Platform Housing Group
✨Know Your Scheduling Systems
Make sure you brush up on your knowledge of scheduling or workforce management systems like DRS or Open Housing. Be ready to discuss how you've used these tools in past roles, as this will show your familiarity and expertise in managing a multi-skill trades workforce.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer-first approach. Think of specific situations where you resolved queries or complaints effectively. This will demonstrate your ability to maintain high customer satisfaction, which is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Since the job involves real-time scheduling and resolving in-day issues, come prepared with examples of how you've tackled unexpected challenges in previous roles. This will showcase your adaptability and proactive approach to managing workload.
✨Familiarise Yourself with Local Areas
As local knowledge is key for this role, do some research on Worcester, Redditch, Droitwich, and Kidderminster. Being able to discuss the areas and how they relate to scheduling can give you an edge and show your commitment to the position.
