Platform Housing Group is seeking a Customer Service Team Manager for a home-based role in the UK. You will lead a busy team of Customer Service Advisors who handle inquiries by phone and digital channels, ensuring first-class service and high performance.
You will develop and coach team members, monitor performance, and drive service improvements. Occasional travel to Birmingham or Worcester offices is required.
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Remote Customer Service Team Manager employer: Platform Housing Group
Platform Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong focus on community impact in Nottinghamshire and Leicestershire, employees benefit from a collaborative environment, ongoing training opportunities, and the chance to make a meaningful difference in residents' lives through efficient property repairs and maintenance.
