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- Tasks: Lead a team to enhance customer interactions in housing repairs.
- Company: Community-focused housing organisation dedicated to improving lives.
- Benefits: Generous leave, growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in housing services and customer satisfaction.
- Qualifications: Experience in customer service and team leadership.
- Other info: Data-driven role with a focus on continuous improvement.
The predicted salary is between 28800 - 48000 £ per year.
A community-focused housing organization is seeking a Customer Experience Manager to optimize customer interactions within its property maintenance division. The role involves leading a dedicated team, ensuring high standards of service delivery while effectively managing sensitive customer situations.
With a strong emphasis on data-driven insights, the ideal candidate will foster continuous improvement and positively impact customer satisfaction. Join us in making a difference in housing services while benefiting from generous leave and growth opportunities.
Remote Customer Experience Manager - Housing Repairs employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience Manager - Housing Repairs
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in customer experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in customer experience management. This will help you stand out and demonstrate your impact on customer satisfaction.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your responses. Focus on how you've handled sensitive customer situations and used data-driven insights to improve service delivery.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about making a difference in housing services. It shows initiative and commitment!
We think you need these skills to ace Remote Customer Experience Manager - Housing Repairs
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for enhancing customer interactions. Share specific examples of how you've improved customer experiences in the past, especially in housing or property maintenance.
Highlight Your Leadership Skills: As a Customer Experience Manager, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you've motivated teams and managed sensitive situations effectively.
Emphasise Data-Driven Insights: We love candidates who can back up their strategies with data! In your application, mention any experience you have with using data to drive improvements in customer satisfaction or service delivery.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Platform Housing Group
✨Know the Company Inside Out
Before your interview, take some time to research the housing organisation thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in making a difference in housing services.
✨Prepare for Customer Scenarios
As a Customer Experience Manager, you'll likely face questions about handling sensitive customer situations. Think of specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Data-Driven Insights
Since the role focuses on data-driven insights, be ready to discuss how you've used data to inform decisions in previous roles. Bring examples of metrics you've tracked or improvements you've made based on customer feedback. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Showcase Your Leadership Style
You'll be leading a dedicated team, so it's crucial to convey your leadership style during the interview. Share your approach to team management, how you motivate others, and any strategies you've implemented to enhance service delivery. This will help the interviewers envision you as a strong fit for their team.
