At a Glance
- Tasks: Engage with communities, manage tenancies, and improve neighbourhoods in North Northamptonshire and Harborough.
- Company: Join a dedicated team focused on community housing management.
- Benefits: Enjoy up to 28 days leave, health cash plan, and generous family policies.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in social housing and excellent communication skills are essential.
The predicted salary is between 38096 - 38096 € per year.
Salary: Up to £38,096
Location: North Northamptonshire and Harborough
Basis: Permanent, Full Time
About the role
Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around North Northamptonshire and Harborough. This will include locations such as Market Harborough, Rushden, Kettering, Billesden and Burton Latimer. You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
Responsibilities
- Visit customers, provide advice, review tenancies and identify problems.
- Inspect estates, raise, report and monitor any health and safety or safeguarding concerns to a successful conclusion.
- Play a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
- Manage and investigate tenancy issues such as anti‑social behaviour, condition of property, fly tipping or safeguarding concerns.
- Undertake new tenancy sign‑ups and accompany viewings for new homes.
Qualifications
- Experience working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.
- Experience working closely with customers to tackle complex issues.
- Proactive, organised and able to prioritise time to meet timeframes.
- Excellent communication skills and a customer‑focused approach, understanding the importance of delivering a high standard of service.
- Ability to travel regularly; a driving licence and use of your own vehicle or alternative means of transport is essential.
- Based in Northamptonshire or Harborough is ideal.
- Basic DBS check required.
Benefits
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies including generous paternity, maternity, shared parental and adoption leave plus 3 days paid urgent domestic leave.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1,700 per annum with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
Neighbourhood Officer (North Northamptonshire and Harborough) in Peacehaven employer: Platform Housing Group
As a Neighbourhood Officer with us, you'll be part of a dynamic team dedicated to enhancing community living in North Northamptonshire and Harborough. We offer a supportive work culture that prioritises employee wellbeing, with generous leave policies, comprehensive health benefits, and ample opportunities for professional growth. Join us to make a meaningful impact while enjoying a rewarding career in a vibrant and diverse area.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (North Northamptonshire and Harborough) in Peacehaven
✨Tip Number 1
Get to know the local area! Familiarise yourself with North Northamptonshire and Harborough, including key communities and issues. This will help you connect with potential employers and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Attend local events or community meetings where you can meet people in the housing sector. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 3
Show off your skills! Prepare examples of how you've tackled tenancy issues or improved community relations in the past. Being able to share real-life experiences will make you stand out during interviews.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way for us to get to know you and your passion for the Neighbourhood Officer role.
We think you need these skills to ace Neighbourhood Officer (North Northamptonshire and Harborough) in Peacehaven
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Neighbourhood Officer role shine through. We want to see how much you care about making a difference in communities and supporting customers with their tenancies.
Tailor Your Experience:Make sure to highlight your relevant experience in the social housing sector. We’re looking for specific examples of how you've tackled tenancy management or dealt with anti-social behaviour, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Platform Housing Group
✨Know Your Neighbourhood
Before the interview, take some time to research the areas you'll be working in, like Market Harborough and Kettering. Familiarise yourself with local issues, community initiatives, and any recent developments. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your previous experience in social housing, especially around tenancy management and dealing with anti-social behaviour. Prepare specific examples of how you've tackled complex issues and improved customer relationships. This will demonstrate your hands-on approach and problem-solving skills.
✨Emphasise Communication Skills
As a Neighbourhood Officer, excellent communication is key. Think of examples where you've effectively communicated with customers or collaborated with other agencies. Highlight your customer-focused approach and how you ensure high standards of service delivery.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the role and the organisation. Ask about their community engagement strategies or how they handle tenancy issues. This shows you're proactive and genuinely interested in making a positive impact in the neighbourhoods you'll serve.
