At a Glance
- Tasks: Engage with communities, manage tenancies, and improve neighbourhoods across North Northamptonshire and Harborough.
- Company: Join a dedicated team focused on enhancing local living conditions.
- Benefits: Enjoy up to 28 days annual leave, flexible working, and a supportive environment.
- Other info: Regular travel required; driving licence needed.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in social housing and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around North Northamptonshire and Harborough. This will include locations such as Market Harborough, Rushden, Kettering, Billesden and Burton Latimer.
You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
ResponsibilitiesThe Neighbourhood Officer will be responsible for visiting customers, providing advice, reviewing tenancies and identifying any problems. You will be regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns.
You will also be responsible for playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues. Other key responsibilities include managing and investigating tenancy issues such as anti‑social behaviour, condition of property, fly tipping or safeguarding concerns. You will also undertake new tenancy sign‑ups and accompanied viewings for new homes.
You will have experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding. This will be a role well suited to someone with experience of working closely with customers to tackle complex issues. You will be proactive in your approach, organised and have the ability to prioritise your time to meet timeframes.
You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service. This role involves regular travel. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential. Due to the travel required around the patch, the candidate will ideally be based in Northamptonshire or Harborough. This role will require a basic DBS check.
Disability ConfidentA Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
BenefitsUp to 28 days annual leave (plus
Neighbourhood Officer (North Northamptonshire and Harborough) employer: Platform Housing Group
As a Neighbourhood Officer with our Localities team, you will be part of an organisation that values community engagement and sustainable living. We offer a supportive work culture that prioritises employee development, with opportunities for training and career progression while working in the vibrant areas of North Northamptonshire and Harborough. Enjoy generous benefits including up to 28 days of annual leave, and the chance to make a real difference in the lives of local residents.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (North Northamptonshire and Harborough)
✨Tip Number 1
Get to know the local area! Familiarise yourself with North Northamptonshire and Harborough. Understanding the communities you’ll be working in will help you connect better with potential employers and show that you’re genuinely interested in the role.
✨Tip Number 2
Network like a pro! Attend local community events or housing forums. Meeting people in the industry can lead to job opportunities that aren’t advertised. Plus, it’s a great way to learn more about the challenges and successes in the neighbourhoods.
✨Tip Number 3
Show off your skills! Prepare some examples of how you've tackled tenancy issues or worked with communities in the past. Being able to share real-life experiences during interviews can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Neighbourhood Officer. Plus, it shows you’re keen on joining our team and helps us keep track of your application.
We think you need these skills to ace Neighbourhood Officer (North Northamptonshire and Harborough)
Some tips for your application 🫡
Show Your Passion for Community Work:When writing your application, let us know why you're excited about working in the community. Share any relevant experiences that highlight your hands-on approach and commitment to improving neighbourhoods.
Highlight Relevant Experience:Make sure to detail your experience in the social housing sector, especially with tenancy management and dealing with complex issues. We want to see how your background aligns with the responsibilities of a Neighbourhood Officer.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Platform Housing Group
✨Know Your Neighbourhood
Before the interview, take some time to research the areas you'll be working in, like Market Harborough and Kettering. Familiarise yourself with local issues, community initiatives, and any recent developments. This will show your potential employer that you're genuinely interested in the role and understand the communities you'll be serving.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, strong communication is key. Prepare examples of how you've effectively communicated with customers or resolved conflicts in the past. Think about specific situations where you’ve had to listen actively and respond appropriately to complex issues, as this will highlight your customer-focused approach.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled tenancy issues or anti-social behaviour in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your proactive approach and ability to manage challenging situations effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the organisation's goals, community projects, or how they measure success in the role. This not only shows your enthusiasm but also helps you determine if the job is the right fit for you.
