At a Glance
- Tasks: Engage with communities, manage tenancies, and improve neighbourhoods in Mablethorpe.
- Company: Join a dedicated team focused on enhancing local living conditions.
- Benefits: Enjoy up to 28 days leave, health cash plan, and generous family policies.
- Other info: Dynamic role with travel involved; driving licence essential.
- Why this job: Make a real difference in people's lives while developing strong community ties.
- Qualifications: Experience in social housing, excellent communication, and customer-focused approach required.
The predicted salary is between 30000 - 40000 £ per year.
Basis: Permanent, Full Time
Are you passionate about making a difference and improving our Neighbourhoods?
Our Neighbourhood Officers are at the heart of what we do as an organisation.
We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around Mablethorpe and the surrounding areas of East Lindsey.
You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone.
Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
What could you be doing as one of our Neighbourhood Officers?
The Neighbourhood Officer will be responsible for visiting customers, providing advice, reviewing tenancies and identifying any problems.
You will be regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns.
You will also be responsible for playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
As a Neighbourhood Officer, you'll play a key role in maintaining accurate customer, tenancy and case records, ensuring systems and files are kept up to date and information is recorded promptly.
Your attention to detail will help support excellent service delivery, informed decision‑making and compliance with regulatory and organisational requirements.
Other key responsibilities include managing and investigating tenancy issues such as anti‑social behaviour, condition of property, fly‑tipping or safeguarding concerns.
You will also undertake new tenancy sign‑ups and accompanied viewings for new homes.
What are some things that we need from you?
- You will have experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.
- This will be a role well suited to someone with experience of working closely with customers to tackle complex issues.
- You will be proactive in your approach, organised and have the ability prioritise your time to meet timeframes.
- Experience of working with different housing management systems with an organised and methodical approach to your work.
- You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service.
- This role involves regular travel. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.
- Due to the travel required around the patch, the candidate will ideally be based in the East Lindsey area.
- This role will require a basic DBS check.
What are some of our great benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Interviews are scheduled to take place via Teams on Friday 7th August.
If this sounds like the ideal role for you and you'd like to find out more about this opportunity, please contact recruitment@platformhg. com or click Apply.
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Neighbourhood Officer (East Lindsey, Lincolnshire) employer: Platform Housing Group
Platform Housing Group is an excellent employer that values its team members and fosters a supportive work culture. With a commitment to employee growth, you will have opportunities to develop your skills while contributing to the community in Solihull and Birmingham. Enjoy the benefits of a full-time role with a focus on high standards and customer service, all within a dynamic environment that prioritises teamwork and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (East Lindsey, Lincolnshire)
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Platform Housing Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Platform Housing Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Platform Housing Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Platform Housing Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Neighbourhood Officer (East Lindsey, Lincolnshire)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Platform Housing Group:Before hitting send, make sure to tailor your application specifically to Platform Housing Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Platform Housing Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
