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- Tasks: Engage with communities, manage tenancies, and improve neighbourhoods in Droitwich.
- Company: Join a dedicated team focused on enhancing local living conditions.
- Benefits: Enjoy up to 28 days annual leave and a supportive work environment.
- Why this job: Make a real difference in people's lives while building strong community ties.
- Qualifications: Experience in social housing and excellent communication skills required.
- Other info: Fixed-term contract until September 2026 with opportunities for growth.
The predicted salary is between 28800 - 48000 £ per year.
Are you passionate about making a difference and improving our Neighbourhoods? Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around Droitwich Spa.
You will be someone who takes a hands-on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities. This role is on a fixed-term contract until 1st September 2026.
Responsibilities- Visiting customers, providing advice, reviewing tenancies and identifying problems.
- Regularly inspecting estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns.
- Playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
- Managing and investigating tenancy issues such as anti-social behaviour, condition of property, fly tipping or safeguarding concerns.
- Undertake new tenancy sign-ups and accompanied viewings for new homes.
- You will have experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.
- This will be a role well suited to someone with experience of working closely with customers to tackle complex issues.
- You will be proactive in your approach, organised and have the ability to prioritise your time to meet timeframes.
- You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service.
- This role involves regular travel. Driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.
- Due to the travel required around the patch, the candidate will ideally be based in Droitwich, Worcester or Bromsgrove.
- This role will require a basic DBS check.
- Up to 28 days annual leave (plus...
Neighbourhood Officer (Droitwich) employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer (Droitwich)
✨Tip Number 1
Get to know the local community! Spend some time walking around Droitwich, chatting with residents and understanding their needs. This will not only help you build relationships but also give you insights that can set you apart in interviews.
✨Tip Number 2
Show your passion for improving neighbourhoods during interviews. Share specific examples of how you've made a difference in past roles. We want to see that you genuinely care about the communities you'll be working with!
✨Tip Number 3
Prepare for questions about handling tenancy issues. Think of scenarios where you've dealt with anti-social behaviour or safeguarding concerns. We love candidates who can demonstrate their problem-solving skills and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and making a positive impact in Droitwich.
We think you need these skills to ace Neighbourhood Officer (Droitwich)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for improving neighbourhoods shine through. We want to see that you genuinely care about making a difference in the community and how your experience aligns with our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in the social housing sector. We’re looking for someone who understands tenancy management and has dealt with issues like anti-social behaviour, so don’t hold back on those examples!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Platform Housing Group
✨Know Your Neighbourhood
Before the interview, take some time to familiarise yourself with Droitwich and its communities. Understand the key issues they face and think about how you can contribute to improving them. This will show your passion for the role and your commitment to making a difference.
✨Showcase Your Experience
Be ready to discuss your previous experience in the social housing sector, especially around tenancy management and dealing with anti-social behaviour. Prepare specific examples that highlight your problem-solving skills and how you've successfully tackled complex issues in the past.
✨Demonstrate Your Communication Skills
As a Neighbourhood Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. Think of scenarios where you've effectively communicated with customers or collaborated with other agencies, and be prepared to share these during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the challenges the neighbourhood faces, or how success is measured in this role. It shows your genuine interest and helps you assess if the organisation is the right fit for you.
