At a Glance
- Tasks: Engage with communities, manage tenancies, and improve neighbourhoods across North Northamptonshire and Harborough.
- Company: Join a supportive organisation dedicated to enhancing local communities.
- Benefits: Enjoy up to 28 days leave, health cash plan, and generous family policies.
- Other info: Dynamic role with travel, offering great career development opportunities.
- Why this job: Make a real difference in people's lives while developing strong community ties.
- Qualifications: Experience in social housing and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around North Northamptonshire and Harborough. This will include locations such as Market Harborough, Rushden, Kettering, Billesden and Burton Latimer. You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
Responsibilities
- The Neighbourhood Officer will be responsible for visiting customers, providing advice, reviewing tenancies and identifying any problems.
- You will be regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns.
- You will also be responsible for playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
- Other key responsibilities include managing and investigating tenancy issues such as anti‑social behaviour, condition of property, fly tipping or safeguarding concerns.
- You will also undertake new tenancy sign‑ups and accompanied viewings for new homes.
You will have experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding. This will be a role well suited to someone with experience of working closely with customers to tackle complex issues. You will be proactive in your approach, organised and have the ability to prioritise your time to meet timeframes. You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service. This role involves regular travel. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential. Due to the travel required around the patch, the candidate will ideally be based in Northamptonshire or Harborough. This role will require a basic DBS check.
Benefits
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
- Learning and Development opportunities.
- Salary sacrifice electric vehicle scheme.
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
Neighbourhood Officer (North Northamptonshire and Harborough) in Market Harborough employer: Platform Housing Group
As a Neighbourhood Officer with us, you will be part of a dynamic team dedicated to enhancing community living in North Northamptonshire and Harborough. We pride ourselves on our supportive work culture that prioritises employee wellbeing, offering generous leave policies, comprehensive health benefits, and robust learning and development opportunities. Join us to make a meaningful impact while enjoying a rewarding career in a role that fosters strong community relationships and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (North Northamptonshire and Harborough) in Market Harborough
✨Tip Number 1
Get to know the local area! Familiarise yourself with North Northamptonshire and Harborough, including key communities and issues. This will help you connect with potential employers and show them you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Attend local events or community meetings where you can meet people in the housing sector. Building relationships can lead to job opportunities that aren't even advertised yet!
✨Tip Number 3
Show off your skills! Prepare examples of how you've tackled tenancy issues or worked with communities in the past. Being able to share real-life experiences will make you stand out during interviews.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It shows you're keen and makes it easier for us to keep track of your application.
We think you need these skills to ace Neighbourhood Officer (North Northamptonshire and Harborough) in Market Harborough
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let us see your enthusiasm for working with communities. Share any experiences you've had in housing management or community engagement that highlight your hands-on approach and commitment to improving neighbourhoods.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Neighbourhood Officer role. Use keywords from the job description, like 'tenancy management' and 'anti-social behaviour', to demonstrate that you understand what we're looking for.
Highlight Your Communication Skills:Since this role involves a lot of interaction with customers and local agencies, emphasise your excellent communication skills. Provide examples of how you've successfully navigated complex issues or built strong relationships in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and you can keep track of your application status easily!
How to prepare for a job interview at Platform Housing Group
✨Know Your Patch
Familiarise yourself with the areas you'll be working in, like Market Harborough and Kettering. Understand the local issues, community dynamics, and any recent developments. This will show your commitment and help you connect with the interviewers.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your experience with tenancy management and dealing with complex issues, as this is crucial for the Neighbourhood Officer role.
✨Demonstrate Proactivity
Be ready to discuss how you've taken initiative in previous roles. Whether it’s resolving anti-social behaviour or improving neighbourhood conditions, showing that you can take a hands-on approach will resonate well with the interviewers.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since excellent communication skills are essential for this role, consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and professional.
