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- Tasks: Support residents in retirement housing, ensuring their wellbeing and tenancy management.
- Company: Join a dedicated team at Platform Housing Group, making a real difference in people's lives.
- Benefits: Part-time hours, competitive pay, and the chance to help vulnerable adults.
- Why this job: Make a positive impact on the lives of older people while developing your skills.
- Qualifications: Experience in customer service and a passion for supporting vulnerable adults.
- Other info: Flexible shifts with opportunities for personal growth and community engagement.
The predicted salary is between 24000 - 36000 £ per year.
Are you a Housing Officer looking to make a difference? Do you have a passion for Specialist Housing or Supported Living? We have an opportunity for a Retirement Housing Officer to join our Specialist Housing team based at Storer Court, Malvern, with occasional travel to Platform Housing offices when required for training.
Key Details
This is a part‑time role, working an average of 25 hours per week on a 4‑week rolling rota. You typically work two 9 am to 10 pm shifts per week, which will often be followed by a sleep‑in and one‑hour handover shift the following morning. You will receive a £55 payment per sleep‑in.
Responsibilities
- Provide a housing and tenancy management service to maximise tenancy sustainment.
- Be a regular and flexible customer contact for the residents, providing practical and preventative support and advice.
- Signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.
- Provide effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks.
- Respond, investigate and take timely action to reported breaches of tenancy agreements.
Requirements
- Experience of working in a customer‑facing role in a Housing organisation or with older people in community/retirement housing.
- Customer focused and experience of working with customers to solve complex issues.
- An awareness of working with vulnerable adults would be desirable.
- Great interpersonal skills and used to communicating with people from diverse backgrounds.
- Keen to deliver high standards with an ability to look to improve services too.
- Confidence using digital devices, ICT software and systems.
- Due to travel to offices and other facilities, a driving licence and use of your own vehicle will be required; you will also need to be based in Herefordshire.
- An Enhanced DBS check is also required for this role.
Contact
Please contact recruitment@platformhg.com if you have any questions about the role or working at Platform Housing Group.
Retirement Housing Officer in Malvern employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Housing Officer in Malvern
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your answers to show how your experience aligns with their mission, especially in supporting vulnerable adults and enhancing community wellbeing.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your customer service skills and how you've tackled complex issues in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Retirement Housing Officer in Malvern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Retirement Housing Officer role. Highlight any customer-facing roles or experience with older people, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for specialist housing and how you can make a difference in the lives of residents. Be genuine and let your personality come through!
Showcase Your Interpersonal Skills: In your application, don’t forget to mention your interpersonal skills. We want to see how you communicate with diverse backgrounds and how you handle complex issues. Real-life examples work wonders here!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Make sure you understand the role of a Retirement Housing Officer inside out. Familiarise yourself with the responsibilities, especially around tenancy management and supporting vulnerable adults. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer-facing experience and problem-solving skills. Think about times when you've successfully supported residents or dealt with complex issues, as this will demonstrate your suitability for the position.
✨Be Personable
As this role involves working closely with residents, it's crucial to showcase your interpersonal skills. Practice how you can communicate effectively with people from diverse backgrounds. A friendly and approachable attitude can make a big difference in your interview.
✨Get Tech-Savvy
Since you'll be using digital devices and ICT software, brush up on your tech skills before the interview. Be ready to discuss your experience with these tools and how you can leverage them to improve services for residents.
