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- Tasks: Lead digital inclusion projects and empower communities through technology.
- Company: Join a community-focused organisation making a real difference.
- Benefits: Competitive salary, generous leave, health cash plan, and learning opportunities.
- Why this job: Make a positive impact by helping others improve their digital skills.
- Qualifications: Passion for digital solutions and experience in community engagement preferred.
- Other info: Flexible working with travel reimbursement and excellent career growth potential.
The predicted salary is between 25000 - 30000 £ per year.
Can you help to empower communities by championing the difference that digital inclusion can make? We are currently recruiting for a Digital Empowerment Officer to join our Community Engagement team. As a Digital Empowerment Officer, you will lead in the coordination, development and delivery of digital inclusion projects, initiatives and activities for Platform customers and communities. The Digital Empowerment Officer will be responsible for supporting communities around our Severn locality. This will mostly include locations around Worcester, Malvern and Droitwich; as well as Herefordshire, Gloucestershire, Warwickshire and Oxfordshire. Any required travel will be reimbursed in line with our current policy and current Inland Revenue Mileage rates.
How does this role make a difference? This is a role where you will be active in our communities promoting the use of our digital platforms, tackling barriers to digital exclusion, and helping to improve digital skills. By doing so, you will help people's wellbeing within our communities by enabling them to develop skills, access equipment and connect, to get online safely.
What can you expect from the role?
- Working with communities to promote the use of Platform's digital services and customer portals, as well as a range of other online resources to enrich people's lives.
- Working with internal stakeholders, you will be a digital specialist for project teams who are looking to understand the technological implications from the customer's perspective.
- Working with external stakeholders and partners, developing relationships with Digital Champions Volunteers to help further promote the digital services.
- Producing marketing material for a range of digital and online training, events and initiatives through a variety of different methods, such as newsletters, blogs, social media etc.
- Playing a pivotal role in the testing and piloting of digital and Internet ready products.
What are some things that we need from you?
- A good understanding of how digital inclusion can help people and an enthusiasm for digital solutions.
- You will be a people person; communication will be key to this role not only for working with our customers but also for working with external stakeholders.
- Experience of working in a customer engagement, community or voluntary environment would be preferred.
- A patient and empathetic approach.
- Proven ability to actively identify new ways to engage successfully with customers and communities.
- Due to the nature of the role the successful applicant will have a DBS check carried out before commencing employment.
- The successful applicant will also need to be able to drive and have access to a vehicle.
- Due to the regular travel around the patch, you will ideally be based in either Herefordshire or Worcestershire, although we may be able to consider candidates based in one of the other locations outlined in the advert.
What are some of our great benefits?
- £29,290 to £32,544 dependent on experience
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
What are the next steps? Applications will be reviewed regularly and we will notify you if you have secured an interview by Monday 16th February. Interviews are scheduled to take place at our Worcester office on Friday 27th February.
Digital Empowerment Officer (Community Engagement) in Malvern employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Empowerment Officer (Community Engagement) in Malvern
✨Tip Number 1
Get to know the company and its mission! Before your interview, dive into their website and social media. Understanding their values and recent projects will help you connect your skills to what they’re doing.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the role of Digital Empowerment Officer. Think about specific examples where you've made a difference in community engagement or digital inclusion.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local events related to digital inclusion. Building connections can give you insider info and show your genuine interest in the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm for the role and the impact you can make.
We think you need these skills to ace Digital Empowerment Officer (Community Engagement) in Malvern
Some tips for your application 🫡
Show Your Passion for Digital Inclusion: Make sure to highlight your enthusiasm for digital solutions and how they can empower communities. We want to see your genuine interest in making a difference through digital inclusion, so share any relevant experiences or projects you've been involved in.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Digital Empowerment Officer role. We love seeing candidates who understand our mission and can articulate how they fit into it.
Be Personable and Engaging: Since this role is all about community engagement, let your personality shine through in your application. Use a friendly tone and demonstrate your communication skills. We’re looking for someone who can connect with people, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Platform Housing Group
✨Know Your Digital Inclusion Stuff
Make sure you brush up on the importance of digital inclusion and how it impacts communities. Be ready to share examples of how you've helped others improve their digital skills or overcome barriers. This shows your passion and understanding of the role!
✨Show Off Your People Skills
As a Digital Empowerment Officer, you'll be working closely with various stakeholders. Prepare to discuss your experience in community engagement and how you've built relationships in the past. Think of specific instances where your communication made a difference.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like promoting digital services to a hesitant community member. Practise your responses to these scenarios, focusing on empathy and patience, which are key traits for this role.
✨Bring Your Creativity
You'll need to produce marketing materials and engage communities creatively. Think about innovative ideas you've implemented in previous roles or projects. Be prepared to share these during the interview to demonstrate your proactive approach!
