Rent Officer (Lincolnshire) in Louth

Salary: Up to £38,096

Location: Lincolnshire

Basis: Full-time, fixed term until 31st March 2027

We have an excellent opportunity for a Rent Officer to join our Income team. Delivering an efficient customer focused income collection service, you will work to achieve team KPIs and personal targets. You'll help our customers by implementing affordable payment plans, educating them in finance management techniques and supporting in applications for benefits/universal credit. At Platform we believe in making a difference to people's lives and we work to achieve this by providing the best levels of service to our customers and always approaching challenges with a can-do attitude. If you want to make a genuine difference with the work you do, this might be the right role for you!

Part of the role will require site visits on an ad-hoc basis and preparing and presenting cases in court, so a driving licence and use of your own vehicle or alternative means of getting to the required locations is essential. This role is on a fixed-term contract until 31st March 2027.

What could you be doing?

• The role is to work as part of a team delivering an effective and efficient customer focused income collection service.
• You will be responsible for collecting any income owing, including current and former tenant debt, court costs, recharge repair costs and any other sundry debts that may arise.
• You will liaise with customers to agree repayment plans, taking into account financial circumstances and encouraging them to look at income/expenditure.
• You will also work collaboratively with other Platform colleagues to achieve the best outcomes.

What are some things we need from you?

• The ideal candidate will have a background in debt recovery and possession proceedings within a housing context or experienced in a target driven environment.
• Experience of managing accounts is also desirable.
• You will be comfortable having challenging conversations with customers and be able to handle these showing empathy.
• You will also have excellent negotiating skills with the ability to be calm, resilient and manage difficult conversations.
• Organisation skills and the ability to work to timeframes is also key to your success in this role.

Where is this role based?

This is a home-based role, however there is the requirement for office based working on occasion. You will also be required to attend court proceedings around the Lincolnshire area.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave.
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions).
• Learning and Development opportunities.
• Salary sacrifice electric vehicle scheme.
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.

Interviews are scheduled to take place at our Louth office on 14th and 15th September.