At a Glance
- Tasks: Support customers and Neighbourhood Officers in improving local areas and managing cases.
- Company: Platform, dedicated to enhancing neighbourhoods and customer experiences.
- Benefits: Opportunity for career progression and hands-on experience in housing.
- Other info: Dynamic role with varied tasks and the chance to work in a supportive team.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Are you passionate about making a difference and improving our Neighbourhoods?
At Platform we put our customers at the heart of everything we do, and our Neighbourhood teams are the life and soul of the organisation.
We are excited to recruit a customer focused and highly organised individual as a Localities Operations Coordinator to join our team in the East Lindsey and Boston Borough areas.
You’ll be a key contact and support for our customers and Neighbourhood Officers in connection with Anti‑Social Behaviour, Estate Management and other tenancy breaches.
You’ll have a hands‑on, proactive approach to improvingour neighbourhoods for everyone.
What could you be doing?
In this role you will work alongside the Neighbourhood Officers to ensure robust case management, managing case notes and updating our Housing Management System.
Acting as the point of contact for our residents and Neighbourhood Officers, you will ensure all parties are kept informed of any updates within relation to their cases.
You’ll maintain cases in relation to anti‑social behaviour (ASB), hate crime, domestic abuse, safeguarding, tenancy breaches and estate management and ensure action plans are agreed, maintained and vulnerability risks assessments are completed where appropriate.
No day is the same in this role so if you like variety and want to progress your career in Housing, this could be right up your street!
What are somethings that we need from you?
- You will have worked in a customer facing environment and delivered consistently good customer service, taking ownership of case management.
- As you will be responsible for keeping customers updated, you will have the ability to organise and prioritise work and handle a number of tasks simultaneously and accurately.
- Excellent interpersonal and communication skills are critical in this role, with the ability to communicate effectively with a diverse range of people, sometimes in stressful situations, establishing and maintaining effective working relationships.
- You will have confidence in dealing with tough conversations and showing empathy.
Interviews are scheduled to take place at our Louth office on 7th October.
We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.
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Localities Operations Coordinator in Louth employer: Platform Housing Group
Platform Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong focus on community impact in Nottinghamshire and Leicestershire, employees benefit from a collaborative environment, ongoing training opportunities, and the chance to make a meaningful difference in residents' lives through efficient property repairs and maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Localities Operations Coordinator in Louth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Platform Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Platform Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Localities Operations Coordinator in Louth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Platform Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Platform Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Platform Housing Group!
How to prepare for a job interview at Platform Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
