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- Tasks: Engage with communities, manage tenancies, and improve neighbourhoods across Herefordshire.
- Company: Join a dedicated organisation focused on community and housing management.
- Benefits: Up to 28 days annual leave, competitive salary, and professional development opportunities.
- Other info: Dynamic role with hands-on responsibilities and excellent career growth potential.
- Why this job: Make a real difference in people's lives while working closely with local communities.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 38096 - 38096 £ per year.
Salary: Up to £38,096
Location: Herefordshire
Basis: Permanent, Full-Time
Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around Herefordshire. A large part of your role will be based in Bromyard, however you will also be required to visit customers based in your patch across Herefordshire and parts of Worcestershire.
You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.
Responsibilities
- Visiting customers, providing advice, reviewing tenancies and identifying any problems.
- Inspecting estates, raising, reporting and monitoring health and safety or safeguarding concerns to a successful conclusion.
- Developing strong relationships within local communities and working collaboratively with other agencies and Platform colleagues.
- Managing and investigating tenancy issues such as anti‑social behaviour, condition of property, fly‑tipping or safeguarding concerns.
- Undertaking new tenancy sign‑ups and accompanied viewings for new homes.
Qualifications
- Experience working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.
- Proven ability to work closely with customers to tackle complex issues.
- Proactive, organised and able to prioritise time to meet timeframes.
- Excellent communication skills and a customer‑focused approach, understanding the importance of delivering a high standard of service.
- Valid driving licence and access to a vehicle or alternative means of travel.
- Basic DBS check.
Benefits
Up to 28 days annual leave (plus...
Neighbourhood Officer (Herefordshire) in London employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer (Herefordshire) in London
✨Tip Number 1
Get to know the local community! Spend some time visiting the areas you'll be working in, chatting with residents and understanding their needs. This will not only help you build relationships but also give you a solid grasp of the challenges they face.
✨Tip Number 2
Show off your problem-solving skills during interviews. Be ready to share examples of how you've tackled tenancy issues or worked with communities in the past. We want to see that hands-on approach in action!
✨Tip Number 3
Network like a pro! Connect with people in the social housing sector on LinkedIn or at local events. Building those connections can lead to valuable insights and even job opportunities. Plus, it shows you're committed to the field.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in Herefordshire.
We think you need these skills to ace Neighbourhood Officer (Herefordshire) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in social housing and tenancy management. We want to see how your skills align with the role of a Neighbourhood Officer, so don’t hold back on showcasing your relevant achievements!
Show Your Community Spirit: Since this role is all about working closely with local communities, let us know about any previous experiences you have in community engagement or building relationships. We love seeing candidates who are passionate about making a difference in their neighbourhoods!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re the perfect fit for the job!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Platform Housing Group
✨Know Your Neighbourhood
Before the interview, take some time to research the areas you'll be working in, especially Bromyard and other parts of Herefordshire. Familiarise yourself with local issues, community needs, and any recent developments. This will show your potential employer that you're genuinely interested in the role and understand the community you'll be serving.
✨Showcase Your Experience
Prepare specific examples from your past work in the social housing sector that highlight your experience with tenancy management, anti-social behaviour, and safeguarding. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your skills align with the job requirements.
✨Demonstrate Your Communication Skills
As a Neighbourhood Officer, strong communication is key. During the interview, practice active listening and ensure you articulate your thoughts clearly. You might even want to prepare a few questions about how the organisation engages with the community, as this shows your commitment to building relationships.
✨Be Proactive and Organised
Highlight your ability to manage your time effectively and prioritise tasks. Discuss how you've handled multiple responsibilities in the past, especially in fast-paced environments. This will reassure the interviewer that you can juggle the demands of visiting customers, inspecting estates, and managing tenancy issues efficiently.