At a Glance
- Tasks: Coordinate housing repairs and ensure exceptional customer service in a fast-paced environment.
- Company: Join Platform Property Care, part of the growing Platform Housing Group.
- Benefits: Competitive salary, flexible working options, and opportunities for career growth.
- Other info: Office-based role with occasional remote work and travel to various locations.
- Why this job: Make a real impact by ensuring smooth and reliable repair services for customers.
- Qualifications: Experience in scheduling and strong communication skills required.
The predicted salary is between 32393 - 32393 £ per year.
Location: Leicester
Salary: £32,393 per annum
Contract Type: Permanent
Full Time or Part Time: Full Time
Closing Date:
Are you a Repairs & Maintenance Scheduler looking for your next step in your career? Are you a natural problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where every day brings new challenges? If so, we have an exciting opportunity for you to join our Property Care team as a Scheduler.
As the central coordinator of our in-day operations, you'll play a vital role in ensuring our customers receive a smooth, reliable, and high-quality repair service. You'll be responsible for real-time scheduling, matching the right Multi-skill Trades Operative to each job, and ensuring appointments are kept and repairs are completed right first time.
What You'll Be Doing:
- Championing a customer-first approach in all scheduling and communications.
- Managing real-time scheduling and resolving in-day issues to prevent service disruption.
- Coordinating emergency and out-of-hours jobs with on-call Multi-skill Trade operatives or subcontractors.
- Being the central point of contact to customers, operatives, and the call centre to maintain workflow and customer satisfaction, providing updates as needed.
- Providing scheduling, support, coordination, and administration support to our mobile workforce.
- Supporting continuous improvement and identifying opportunities to enhance service delivery.
What We're Looking For:
- Experience using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field-based multi-skill trades workforce, preferably within a housing repairs environment or within facilities/construction.
- A strong customer-focused mindset with the ability to resolve queries and complaints professionally.
- Excellent communication and organisational skills.
- Demonstrates a proactive approach to managing both their own and others' workload, tasks, and job planning.
- Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.
- GCSEs in English and Maths (or equivalent).
As our teams are patch-based, you'd also need to be based in or close to Leicester, Central Leicestershire, and Northwest Leicestershire, as your local knowledge will help you succeed in this role. This role will ultimately be office-based; however, the team is currently working remotely while arrangements are made for a new office location. There will be occasional travel to attend offices as required.
Interviews for this role will be in person and we contact candidates to invite them to attend.
Be Part of Something Bigger
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
This is a fantastic opportunity to make a real impact in a role that's central to our commitment to “Keeping the Promise” to our customers. If you are an experienced Scheduler and this sounds like the role for you, then please click Apply Now to complete an application and upload your CV.
We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.
Scheduler (Housing Repairs & Maintenance) in Leicester employer: Platform Housing Group
At Platform Property Care, we pride ourselves on fostering a supportive and dynamic work environment where every team member is valued. As a Scheduler in Leicester, you'll enjoy competitive pay, opportunities for professional growth, and the chance to make a meaningful impact in our community by ensuring high-quality housing repairs. Our commitment to employee development and a customer-first approach makes us an exceptional employer for those looking to thrive in a fast-paced, rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler (Housing Repairs & Maintenance) in Leicester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Platform Housing Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Scheduler (Housing Repairs & Maintenance) at Platform Housing Group.
We think you need these skills to ace Scheduler (Housing Repairs & Maintenance) in Leicester
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Platform Housing Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
