At a Glance
- Tasks: Help customers manage their finances and collect income efficiently.
- Company: Join a supportive team at Platform, dedicated to making a difference.
- Benefits: Enjoy up to 28 days leave, health cash plan, and generous pension contributions.
- Other info: Home-based role with occasional office visits and court appearances.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Experience in debt recovery or target-driven environments is preferred.
The predicted salary is between 38096 - 38096 £ per year.
We have an opportunity for a Rent Officer to join our Income team. Delivering an efficient customer focused income collection service, you will work to achieve team KPIs and personal targets. You'll help our customers by implementing affordable payment plans, educating them in finance management techniques and supporting in applications for benefits/universal credit.
Part of the role will require site visits on an ad-hoc basis and preparing and presenting cases in court, so a driving license and access to a vehicle to travel around the Leicestershire and Northamptonshire area is necessary.
The role is to work as part of a team delivering an effective and efficient customer focused income collection service. You will be responsible for collecting any income owing, including current and former tenant debt, court costs, recharge repair costs and any other sundry debts that may arise. You will liaise with customers to agree repayment plans, taking into account financial circumstances and encouraging them to look at income/expenditure. You will also work collaboratively with other Platform colleagues to achieve the best outcomes.
The ideal candidate will have a background in debt recovery and possession proceedings within a housing context or experienced in a target driven environment. Experience of managing accounts is also desirable. You will be comfortable having challenging conversations with customers and be able to handle these showing empathy. You will also have excellent negotiating skills with the ability to be calm, resilient and manage difficult conversations. Organisation skills and the ability to work to timeframes is also key to your success in this role.
This is a home-based role, however there is the requirement for office based working approximately every two weeks. This will usually be at our Market Harborough office, however working at our other offices will also be required on occasion. You will also be required to attend court proceedings around the Northamptonshire and Leicestershire.
What are some of our great benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com. Early applications are encouraged, as the advert may close prior to the specified closing date in the event of a large number of applications.
Rent Officer in Leicester employer: Platform Housing Group
At Platform, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With generous benefits such as up to 28 days of annual leave, a robust pension scheme, and comprehensive health cash plans, we empower our Rent Officers to make a meaningful impact in the communities of Leicestershire and Northamptonshire. Our commitment to professional growth and a collaborative environment ensures that you can thrive while helping others achieve financial stability.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Officer in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Platform Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Platform Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rent Officer in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Platform Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Platform Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Platform Housing Group!
How to prepare for a job interview at Platform Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
