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- Tasks: Lead a team to deliver top-notch housing repairs and maintenance services.
- Company: Join Platform Property Care, a company dedicated to customer satisfaction and community impact.
- Benefits: Competitive salary, home working, travel opportunities, and a supportive work culture.
- Other info: Opportunity for career growth and to lead meaningful change in housing services.
- Why this job: Make a real difference in your community while shaping the future of property care.
- Qualifications: Experience in property maintenance, team leadership, and a passion for customer service.
The predicted salary is between 62072 - 62072 £ per year.
Home based Worcestershire with travel as required.
Salary: £62,072 per annum.
Lead locally. Deliver excellence. Put customers at the heart of every repair.
Platform Property Care are looking for a passionate, driven, and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in North Worcestershire as a Locality Operations Manager. This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
As a Locality Operations Manager, you'll be the driving force behind a high-performing, multi-skilled team. You'll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused. Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.
What you'll be doing
- Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives.
- Delivering high-quality customer-first services with right-first-time repairs and voids.
- Embedding a culture of accountability, safety, and continuous improvement.
- Managing budgets and resources effectively and delivering value for money.
- Using data and insight to inform decisions and improve performance.
- Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service.
Essential requirements
- Strong technical knowledge of property maintenance and building compliance.
- Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS.
- Proven experience in leading teams and driving service improvements in a senior role.
- A collaborative, inclusive leadership style with a focus on coaching and development.
- An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4.
You'll be measured on success by
- 95% of repairs and voids completed within target.
- 85% first-time fix rate.
- 95% customer satisfaction with repairs and estates.
- 85% of work in progress within target.
- Improvements delivered, cost-efficiency, and sustainability outcomes.
- Engagement, culture, and employee turnover metrics.
As this is a locality-based role, you will need to live in the area you're applying for. You will be home working with regular travel to our Head Office in Worcester. We have free onsite parking, and also EV charging available. The Locality covers Stratford-Upon-Avon, Redditch, Bromsgrove, Droitwich Spa and Wyre Forest. There will be regular operational travel around our geography, therefore a driving licence and access to your own vehicle is essential.
This is more than an operational role—it’s an opportunity to lead change, shape culture, and ensure our services consistently put customers first. You’ll play a key role in the next stage of our journey within Platform Property Care, strengthening how we deliver repairs and maintenance and making lasting improvements for our customers.
Next steps
If you're ready to lead with impact and help shape the future of property repairs and maintenance in your area, we'd love to hear from you! Click Apply to complete an application and upload your CV. Visit our website to apply. Interviews and Assessments will take place in person at our offices in Worcester, on 3rd and 10th June. If you’d like to find out more, please contact Duncan Palmer, Head of Locality, for a chat. We do not require recruitment agency support at this time - all speculative CVs will be treated as a direct application.
Localities Operations Manager (Housing Repairs & Maintenance) in Kidderminster employer: Platform Housing Group
Contact Detail:
Platform Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Localities Operations Manager (Housing Repairs & Maintenance) in Kidderminster
✨Tip Number 1
Get to know the company inside out! Research Platform Property Care, their values, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in leading their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing repairs and maintenance. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews by practising common questions specific to leadership and operations management. Think about how you can demonstrate your experience in driving service improvements and customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference in the community.
We think you need these skills to ace Localities Operations Manager (Housing Repairs & Maintenance) in Kidderminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Localities Operations Manager role. Highlight your leadership experience and any relevant technical knowledge in property maintenance to show us you're the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about housing repairs and maintenance. Share specific examples of how you've led teams and improved services in the past, so we can see your potential impact on our organisation.
Showcase Your Customer Focus: Since customer satisfaction is key for us, make sure to include any experiences where you’ve put customers at the heart of your work. This could be through improving service delivery or ensuring high-quality repairs—let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture!
How to prepare for a job interview at Platform Housing Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of property maintenance and building compliance. Familiarise yourself with Health & Safety legislation and the Decent Homes Standard, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Style
Prepare examples that highlight your collaborative and inclusive leadership style. Think about times when you've motivated a team or driven service improvements. This is your chance to demonstrate how you can inspire ownership and accountability within your team.
✨Customer Focus is Key
Since the role revolves around delivering high-quality customer-first services, be ready to discuss how you've put customers at the heart of your previous roles. Share specific instances where your actions led to improved customer satisfaction or operational performance.
✨Data-Driven Decision Making
Be prepared to talk about how you've used data and insights to inform decisions in past roles. Highlight any experience you have with managing budgets and resources effectively, as this will be essential for demonstrating your ability to deliver value for money in the role.